- Security Code
- Usernames & Passwords
IMPORTANT: The first user to request access automatically receives 'Master' level access. All other users will receive Account Manager access. The user with 'Master' access will manage the access of all Account Manager users and third party preparers.
Watch our Unlocking Your Account video for assistance in unlocking your account.
- My Tax Account Username
Each user will create a username and password during the registration process.
- The username must be between 5-20 characters and begin with an alphanumeric character
- The password must be between 8-20 characters and must contain a combination of letters and numbers
- Passwords are case sensitive and cannot contain your username
Go to Business Account Registration or Third Party Account Registration for step-by-step instructions on how to register with My Tax Account, or go to My Tax Account click on New User? Create New Username.
- Forgot MTA Username?
If you are a current user and have forgotten your username, click Forgot my username on the login page. You must enter your profile email address to retrieve your username.
Your username will be sent to your profile email address. If you no longer have access to the email address in your profile, contact us at (608) 261-5338.
- Forgot Password?
If you are a current user and have forgotten your password, click Forgot my password on the login page. You must enter your username and your profile email to reset a password.
- Using WAMS Logon ID
If you had a WAMS ID and used My Tax Account before June 6, 2011 you will use the same logon information the first time you log in to My Tax Account.
You will be prompted to create a secret question and confirm your name and profile email address. This is now your My Tax Account ID that you will use only to log in to My Tax Account.
Note: Any changes made to your My Tax Account username and password will not affect your WAMS ID and password, and vice versa. You will continue to access other State of Wisconsin applications with your WAMS ID.
- Using your WAMS ID for other State Applications
You still need a WAMS ID to use the following Department of Revenue applications:
- M-P Forms, Manufacturing Personal Property
- M-R Forms, Manufacturing Real Estate
- M-L Forms, Leased, Rented, or Loaned Personal Property
- Real Estate Transfer - Assessor & Government Office Access
- Secure File Transfer Protocol for Tax Refund Intercept Program (TRIP) debtor files
Changing your WAMS ID to a My Tax Account username does not eliminate the WAMS ID. Your WAMS ID can be used with applications at the following State of Wisconsin agencies:
- Department of Transportation
- Department of Health and Family Services
- Department of Natural Resources
- Department of Public Instruction
- Department of Workforce Development
- Business Account Registration
Watch our My Tax Account Registration video for additional assistance.
If you have already registered your business with the Wisconsin Department of Revenue, you may sign up for My Tax Account to file and pay your business taxes. If you need to register your business with us, use our online Wisconsin Business Tax Registration.
If you are a business owner (owner of a corporation, partnership, LLC or a sole proprietorship) or a business employee, follow the steps below.
Go to the My Tax Account login screen. Select New User? Create new username and follow the steps below.
Step 1: Enter Profile Information
- Each My Tax Account user needs his or her own username. Enter a unique username, password and profile email address. For security reasons, don't share this information with anyone else.
- Are you a 3rd party preparer? As a business owner or business employee, select No.
- If you had a WAMS ID or My Tax Account username previously, but can't remember it, select Forgot my username and/or Forgot my password on the My Tax Account login screen.
Step 2: Enter Business Information
- The first user to request access automatically receives 'Master' level access. All other users will receive Account Manager access. The user with 'Master' access will manage the access of all Account Manager users and third party preparers.
- Enter the business information for the primary business on My Tax Account.
- Sole proprietors may use their personal information.
Step 3: Add Access to Accounts
NOTE: If you don't complete Step 3, you will not have access to your business tax accounts. Only business owners and employees have to complete this step. If you don't have the required information when you're registering, you may add access to your accounts after you log in the first time.
- Enter the requested information for one of your business tax accounts to receive access to all of your business tax accounts.
Authorization Code
- After completing the steps above and submitting your registration, you will receive a confirmation email with an authorization code.
- You will need to enter this authorization code the first time you log in to My Tax Account.
- Third Party Preparer Account Registration
If you are a third party preparer (an independent accountant or an owner/employee of an accounting firm), follow the steps below.
Step 1: Enter Profile Information
- Each My Tax Account user needs his or her own username. Enter a unique username, password and profile email address. For security reasons, don't share this information with anyone else.
- Are you a 3rd party preparer? As an independent accountant or an owner/employee of an accounting firm, select Yes.
- If you had a WAMS ID or My Tax Account username previously, but can't remember it, select Forgot my username and/or Forgot my password on the My Tax Account login screen.
Step 2: Enter Business Information
Enter the third party business' information. Independent accountants, organized as sole proprietors, may use their personal information.
Authorization Code
After completing the steps above and submitting your registration, you will receive an email containing an authorization code.
You will need to enter this authorization code the first time you log in to My Tax Account.
Request Access to Client Accounts
- Log in to My Tax Account and select Add 3rd Party Account Access. Select one of the following options:
Client is registered for My Tax Account
The account owner must be registered for My Tax Account before you request access. When your request is processed, the account owner will receive an email with instructions to approve your access.
Client is not registered for My Tax Account
You must haveForm A-777a or substitute form signed by an authorized person of the business. Keep a copy for your records. This form provides approval to file returns and access tax account information through My Tax Account. Do not send Form A-777a to the Wisconsin Department of Revenue.
- Account Access
Business Owners or Employees
- Access my Business Tax Accounts Online
If you have multiple business tax accounts, you may add access to all of the business tax accounts (i.e., Sales and Use, Local Exposition, Premier Resort, Rental Vehicle, Withholding, etc.) associated with the same business. After logging in, select Add Access to an Account from the homepage and choose Register Business Accounts.
You will be required to verify the following information for the business tax type you wish to access:
- Business Tax Account Type
- Total or Net Tax Due from one of the three most recently filed returns or deposit reports or estimated payments made; OR
- The Letter Identification Number (LXXXXXXXXXX) listed on one of four letters we routinely send, such as the Business Tax Registration Greeting Letter, E-Filing Requirement Letter, Tax Incremental District Fees Letter or Wage Attachment Certification Letter
Each owner, officer, governmental representative, or designated employee that successfully requests access to one business tax account (i.e., Sales and Use, Withholding, etc.) will automatically receive access to all business tax accounts. The user with 'Master' level access can limit access for all other users.
- Need to Access Multiple Businesses
You have two registration options as a business owner or employee needing access to multiple businesses/governmental entities:
- Allow a Third Party Preparer to Access my Business Tax Accounts Online
Note: Make sure that the third party preparer has requested access of accounts.
If business owner is registered for My Tax Account:
If you would like to add or remove a third party preparer's access to your business tax accounts, follow these steps:
- Log in to My Tax Account
- Select View My Profile from the homepage
- Click the Manage Usernames tab to view a list of usernames
- Select the username, click Manage access
- Click on Grant Access or Cancel Access
- Select the type of available access you want to grant, and the period of access you want to grant
If business owner is NOT registered for My Tax Account:
We recommend that business account owners/officers register for their own username to access their business tax accounts.
A third party preparer may request access to your business tax accounts if you are NOT registered to use My Tax Account. In order to select this access, the third party preparer must have a Form A-777a on file that you (their client) have signed. This form provides your approval to file returns, make payments and access tax account information through My Tax Account.
Please note: Third party preparers are not allowed access to the following business tax types: Ambulatory Surgical Center Assessment Survey, Real Estate Transfer, Tax Incremental Financing, and Utility Taxes. Only business owners or employees of the business are allowed access to file reports and payments for these tax types.
- Available Access Levels for Employees and/or Third Party Preparers
My Tax Account access level options are:
All Access - This access level allows you to file returns, make payments, remit wage attachment payments, submit requests (i.e. change mailing address and DBA name, etc.), modify information, and manage username access to the account.
File - You have view access to everything, may file returns and request filing extensions.
File & Pay - You have view access to everything, may make payments, file returns, request filing extensions, and installment agreements.
Pay - You have view access to everything, may make payments and request installment agreements.
View - You may only view account information and will not be able to submit requests or modify information.
No Access - You will not be able to access or view account information.
- Delete Access for an Employee or Third Party Preparer
Access levels for employees and third party preparers may be managed by the user with 'Master' level access for the business. This user may log on to remove the access of employees or third party preparers.
- Log in to My Tax Account
- Select View My Profile from the homepage
- Click the Manage Usernames tab to view a list of usernames
- Select the username, click Manage access
- Click on Cancel Access
This will remove your business tax accounts from their username.
Third Party Preparers
- Watch our Add Third Party Access video for assistance
- Access a Client's Business Tax Accounts Online
As a third party preparer, once you have established a username, you may access your client's business tax accounts. Select Add Third Party Account Access from the homepage.
To request access to their client's business accounts, third party preparers may choose either Client is registered for My Tax Account or Client is NOT registered for My Tax Account.
Selecting Client is registered for My Tax Account allows you to enter up to ten client access requests. You will need the Taxpayer ID Type, ID Number and Legal Name of each client. If you have more than ten clients to add, you will be able to repeat this step later.
Note: The client that you are requesting access to must already be registered in My Tax Account for their business tax accounts, or you will not be able to submit a third party request using Client is registered for My Tax Account.
An email request, with instructions to approve your access request, will be sent to the user that has 'Master' level access for the client.
Selecting Client is NOT registered for My Tax Account allows you to enter up to five access requests. If you have more than five clients to add, you will be able to repeat this step later. You must first provide qualifying information about your client's tax filing and payment history. You may select the box labeled No Prior Filing History, if your client does not have a filing history. A letter of notification will be mailed to each client.
Note: To select this option, your client must sign Form A-777a. This form provides you with the client's approval to file returns, make payments and access their tax account information through My Tax Account. A copy of this form should not be sent to us, but must be available upon request.
- Delete Access to a Client's Business Tax Accounts Online
If you are no longer working with a client, you may remove your access to the client's tax accounts.
- Log in to My Tax Account
- Select View My Profile from the homepage
- Click the Manage Usernames tab to view a list of usernames
- Select the username, click Manage
- Select the account type and inactivate access
This will remove the client's tax accounts from your username.
If you need to add access back to the client's tax accounts, you must follow the Access a Client's Business Tax Accounts Online steps.
- Using the Same Profile Email Address
Each username requires a unique profile email address.
If you are no longer using a username, you may cancel your online access by following the Cancel Online Access steps. Once your prior username is closed, you can use that email address for a new username.
Note: If your profile email address is incorrectly listed for a username, you will not receive any email notifications from us.
Cancel Online Access
You can cancel your online access to My Tax Account. On the homepage, select View My Profile and click Cease Username. Confirm your request by clicking Agree.
- Account Maintenance
IMPORTANT: The first user to request access automatically receives 'Master' level access. All other users will receive Account Manager access. The user with 'Master' access will manage the access of all Account Manager users and third party preparers.
Username
Each user must create an MTA username and password during the registration process.
- The username must be between 5-20 characters and begin with an alphanumeric character.
- The password must be between 8-20 characters and must contain a combination of letters and numbers. Passwords are case sensitive and cannot contain your username.
Update Profile
To update your profile information or authentication information:
- Select View My Profile from your homepage
Note: Users with access to multiple entities will need to begin by selecting an entity from the Entities list before View My Profile will appear - Select Edit in the User section
- Update profile information and click Save
Note: You cannot change your username
Change Password
- Select View My Profile and click Change Password
Note: Users with access to multiple entities will need to begin by selecting an entity from the Entities list before View My Profile will appear - Enter your current password and your new password twice
- Click Save
Update Business Name
To update the "doing business as" (DBA) name:
- Select the Names and Addresses tab
- Under Customer Names and Addresses, select Add
- Enter new name
- Click Submit
Note: You cannot update the legal name through My Tax Account. You can fax your request to the Registration Unit at the Wisconsin Department of Revenue (DOR), (608) 264-6884 or send an email to DORRegistration@wisconsin.gov. You must provide proof of the legal name change (i.e. Amended Articles of Incorporation) with your request.
- Troubleshooting
Unlocking Your Account
My Tax Account login requires a username, password, and security code.
You must use your own username that you created when you registered for My Tax Account. You can't use the username of another individual, including co-workers or clients.
After logging in with your username and password, you may be prompted to request a security code by text or email. You entered this information in your profile when you first logged into My Tax Account. Please allow a couple minutes for the text or email to arrive.
Once you receive the six-character code, enter it into the Security Code field. A security code is only good once.
Tips if you are having problems:
- If you've used an incorrect username or password, use the Forgot Password or Forgot Username links on the login page.
- If you haven't logged in for a while, you may see your profile information screen and be asked to update your profile.
- If you haven't received a code by email, be sure to check your junk or spam folder. You may also need to check your server or computer security settings and add MTASupport@wisconsin.gov as a trusted email address.
- If you still haven't receive your code, call us at (608) 261-5338.
Before you log in the next time, select Yes under Trust This Browser to avoid requesting a security code each time you log in. However, if you log in for the first time with another browser or computer, or your browser cookies were deleted, you will be prompted to request a new security code.
Registration
Step 1 Errors
- Username/Password Errors
Make sure your username and password are unique.
- Your username must be between 5-20 characters and begin with alphanumeric character
- Your password must be between 8-20 characters and must contain a combination of letters and numbers
- Passwords are case sensitive and cannot contain your username
- Profile Email Address Already in Use?
If your profile email address is already in use, you should stop the registration process and complete Account Recovery, which is available by clicking Forgot my username and/or Forgot my password on the My Tax Account login page. This will provide you access to your original account information.
If you are unable to complete Account Recovery, please contact us at (608) 261-5338 or complete your registration with an alternative email address.
Note: If you need to access multiple businesses, you may log in to My Tax Account and request third party access to the additional businesses. This will allow you to use one username and profile email address for multiple businesses. Alternatively, you can create a username for each business, but each username must have a unique profile email address.
Step 2 Errors
- Business Owners and Employees
The information requested should be entered as it is listed on the Business Tax Registration (BTR) Certificate. Please refer to your BTR Certificate.
- Third Party Preparers
You should enter your accounting firm's information. If you are an independent accountant, enter your personal information. If you are not registered with the Department of Revenue (DOR), please contact us for assistance with registration.
- Foreign Zip Codes
If you have a foreign address, please enter "00000" as your zip code.
Step 3 Errors
Note: In Step 3: Adding Access to an Account, you must complete either line 2A or 2B.
- Line 2A (Total Tax Due from prior Return or Deposit Reports) Error
If you have a filing history for the tax account type you've selected, you must enter an amount for 2A. The amount should be from one of the three most recently filed returns/reports for the tax type selected.
- Sales and Use Tax returns: Line 30
- Local Exposition returns: Line 9
- Premier Resort returns: Line 8
- Rental Vehicle returns: Line 7
- Withheld amount for WT-6 Withholding Tax Deposit reports
- Withheld amount for WT-7 Withholding Annual Reconciliation
- Corporation Tax: Return or Estimated payment amount
- Composite Return for Nonresident S-Corp Shareholders: Line 10
- Composite Return for Nonresident Partners: Line 10
- Partnership Tax: Return or Estimated payment amount
- Excise (Motor Fuel & Beverage): Refund or Tax Amount Due reported
- Excise (Tobacco): Payment amount
- Pass Through Withholding: Line 11
- Wage Attachment: Information from Employee Order
- Line 2B (Letter Identification Number) Error
If you do not have a filing history for the tax account type you've selected, you must enter a Letter Id for 2B. Letter Ids from the following department letters may be used:
- Business Tax Registration Greeting Letter
- E-Filing Requirement Letter
- Tax Incremental District (TID) Fees Letter
- Wage Attachment Certification Letter
- No Authorization Code Email or Password Reset Link
Some internet service providers and spam filters may stop delivery of your confirmation email. Please verify that your email security settings did not block your confirmation email by checking your account's Junk Mail.
As an alternative, you can click on Forgot my password and complete the steps to receive a new link to reset your password.
If you are unable to recover your authorization code email or password reset link, please contact us at (608) 261-5338.
System and Printing
- Cannot Print Voucher or Return
When viewing the documents in Mail or the Printable Versions of returns and reports, a PDF file will be created in a separate window. Try the steps below to fix the most common viewing and printing issues:
- Check that Adobe Acrobat Reader is installed on your computer. If not, download Acrobat Reader now.
- Your Adobe Reader program may already be open in another tab or minimized on the bottom of your screen. If so, click on the minimized Adobe document.
- Temporarily disable your web browser's pop-up blocker settings. Hold down the CTRL key while clicking on the document. Keep holding the CTRL key until the window pops up and the PDF file fills in.
- Alternatively, you can also completely disable your pop-up blocker settings. In your browser, click on Tools (located towards the top left or top right of most browsers), then select Pop-Up Blocker and click on Turn off Pop-Up Blocker.
- Logged Out
If you are inactive for 15 minutes while working in My Tax Account, you will be logged out. Any unsaved information will be lost.
- Attachment Issues
If you are experiencing problems attaching a file, please make sure your file complies with the following specifications:
- Attachments can be no larger than 30MB. This would include multiple or a single attachment sized 30MB
- A PDF attachment is preferable since this is a compressed format
- The following formats are acceptable for attachment: PDF, TIF, JPG, JPEG, BMP, XLS, DOC, TXT, and ZIP (only for a few applications)
- Small Font Size
To enlarge the font in My Tax Account:
- Hold down the CTRL key and scroll up with your mouse, or
- Use your browser to adjust the text size
Example: If you are using Internet Explorer, click View on the browser's menu and select Text Size. Choose your desired text size.
- Filing Issues
To verify that you have submitted a return or payment, select the Submissions tab on the account summary page. All of the return or payment submissions that have been submitted in the last 365 days are available, including pending, processed and withdraws.
On the account summary page, you may also check the status next to the filing period:
Outstanding: All unfiled filing periods are outstanding. If it is appropriate for you to file, complete and submit the return.
Overdue: File the return as soon as possible.
Not Filed: This return has been saved and not yet submitted. Open the return and click Change. You will be prompted to go through the return to update any required fields and submit the return.
Processed: The return has been received and processed by DOR.
Multiple Returns: Multiple returns have been received and processed by DOR for this filing period.
- Filing Periods that Require Attention
On your account summary page, look in the Account Alerts column on the far right for messages about filing periods that need action.
- Payment Source Issues
Note: DOR will not be able to accept an electronic payment from a financial institution outside of the United States. You will need to make other arrangements in order to submit your payment.
Access Issues
- Business Tax Accounts Not Listed?
If you are logged in to My Tax Account and you do not have access to a list of your tax accounts on your homepage, you will need to add those accounts. Click on Add Access to an Account and select Register Business Accounts. Enter the required information and submit. The tax accounts will be immediately listed on your homepage.
If you are a third party preparer and you do not have access to your clients' accounts, click on Add Third Party Account Access. If you select the first option: Client is registered for My Tax Account, you will have to submit your request and wait for your client to approve the access request. If you select the second option: Client is NOT registered for My Tax Account, you will have to insert the required information and the tax accounts will be immediately listed on your homepage.
- Manage Usernames
Each user has access to this function. Click on View My Profile and select Manage Usernames. You may change the access for specific tax accounts.
The user with the 'Master' access level can also manage the access of all other users and approve third party access requests.
- Transfer a Username
If you need to transfer your username and change the business that you have associated to, contact us at (608) 261-5338.
My Tax Account Not Available
My Tax Account is available 24 hours a day, 7 days a week, but may be unavailable during periods of routine maintenance. Scheduled outage times are Tuesday through Friday, between 5:30 a.m. and 6:00 a.m. CST. Other times are the second Sunday of each month from 5:00 a.m. to 12:00 PM (noon).
- What Taxes Can I File/Pay?
Have you registered your business for a seller's permit, withholding or other tax types?
The Business Tax Registration must be completed to obtain a permit from the Department of Revenue before using My Tax Account to file and pay. Registration can be completed in one of the following ways:
- Go to My Tax Account, click the Quick Links tab, then Register Business to submit the request electronically
- Complete Form BTR-101, Application for Business Tax Registration, and mail it to the Department of Revenue. Keep a copy of the completed application for your records.
- Register through Streamlined Sales Tax Governing Board's website (for a seller's permit only)
What taxes, fees, or assessments can I file and/or pay?
You can file the tax returns and make payments for the following tax types:
- Alternate Fuel Tax
- Blenders Fuel
- Business Tax Registration Renewal Fee (Pay Only)
- Buyers Claim for Refund (if previously filed)
- Cigarette and Tobacco Products Tax (Pay Only)
- Composite Return for Nonresident Partners
- Composite Return for Nonresident S-Corp Shareholder
- Corporate Income and Estimated Tax (Pay Only)
- Dry Cleaning Facility and Solvent Fees
- Fermented Malt Beverage and Liquor, Cider, and Wine Tax
- General Aviation Fuel
- Local Exposition Tax
- Motor Fuel Tax
- Occasional Consumer Use (Pay Only)
- Partnership Income and Estimated Tax (Pay Only)
- Pass-Through Withholding and Estimated Tax
- Police and Fire Protection Fee
- Premier Resort Area Tax
- Real Estate Transfer Fee (Pay Only)
- Rental Vehicle Fee
- Room Tax Report Penalties
- Sales and Use Tax
- Tax Incremental Financing
- Terminal Operator's Schedule
- TID Annual Report Penalties
- Utility Tax (Pay Only)
- Wage Attachment Payments
- Withholding Tax
What refunds can I claim?
- Buyer's claim for refund (if previously filed)
- General Aviation Petroleum Inspection Fee refund
- Retailer refund
- Vendor refund
- Motor fuel refund
- Filing a Return
Watch our File and Pay Sales and Use Tax video for additional assistance.
Watch our File and Pay Withholding Tax video for additional assistance.
Watch our Pay Other Tax Types, Printing, and Requesting Appeals video for additional assistance.
How to File a Return
- Choose the tax account and click File Return for the period you would like to file. If you don't see the period you want to file, click View Periods and select the correct period.
- If you don't have sales or purchases for the period, check the box for reporting zero on every line and click Next and then Submit.
- Complete the required fields on the return. If your return has an error, the entry fields will be red and must be corrected before the return can be filed.
- If your return has no errors, click Next and then Submit. You will be prompted to click Agree before submitting the return.
Note: While working in My Tax Account, you will be logged out if you are inactive for 15 minutes. Any unsaved information will be lost.
File a Zero Return
Sales Tax - At the top of Form ST-12, check the box next to, "Check if reporting zero on every line." Zeros will be automatically entered on every line of your return. Click Next and then Submit.
Withholding Tax - Click on the File/Pay link for the period, then on File Zero Report or Pay Later, and mark the checkbox to file a zero return. Click the checkbox and zero will be inserted on the WT-6 Deposit Report. Click Next and then Submit.
Motor Fuel Tax - At the top of Form MF-002, check the box next to "No Activity." Zeros will automatically be entered on every line of your return. Click Next and then Submit.
Save & Finish Later (Stored Returns)
- Use Save to save a return to complete at a later date. The return status will be listed as Not Filed in the filing period list on the specific business tax account page.
- Select View Request to access the stored return.
- Click File Return for the period or click Draft Submission under Account Alerts, then click Edit Submission to open the return for editing and filing. The process will be the same as filing an original return.
Print a Return
You may print a return that has been submitted, with a pending or processed return status.
- Choose the tax account type
- Click the Submissions tab, select the return, then click Print Submission
- If the return you want to print is not listed, click More…, and select the correct period
Note: You can also access returns from the Submissions tab on the Home screen. Click More… to see which account the returns correspond to.
Amend a Return
- From the tax account page, click the date under Recent Periods for the filing period you wish to amend.
- Click file or amend a return and then Amend Return and make the necessary changes. Click Next and then Submit.
- Verify the updated information is correct and submit the amended return.
Withholding Tax - If you have under reported withholding tax, you may file an additional WT-6 report for the same filing period. From the withholding Account Summary page, click File/Pay to file an additional WT-6 report for the specific period. If you have over reported withholding tax, click Return List, then View or Amend Return, then click Amend Return and enter the correct withheld amount. This request will be sent to DOR, where we will manually change the original WT-6 report.
Motor Fuel Tax - On Form MF-002, if you wish to amend a previously filed report, provide in detail only the changes made.
Note: If you need to correct a previously reported amount, you should amend the return for that specific filing period. Do not make adjustments or take credits on your current month's return.
Request an Extension
You may request a 30-day extension to file any business tax return which may be filed using My Tax Account (see exceptions below).
- Select the Account Type of the specific business tax account
- Click Request Extension to File
- Enter the filing period(s) you are requesting an extension for, click Next and then Submit. You will receive an error message if you cannot request an extension in My Tax Account for the requested filing period.
- Print a copy of the confirmation page for your records. You will be able to view the submission using the Submissions tab.
Excise Taxes - Extensions are not allowed for cigarette, tobacco, liquor, fermented malt beverage, alternate fuel, general aviation fuel or motor vehicle fuel returns.
Note: Requests for an extension to file must be made on or before the filing period due date.
Submit an Appeal
You may submit an appeal for any business tax type that may be filed using My Tax Account.
- Select the tax account type, then click Appeal under I Want To
- Enter the required information, including an explanation for the appeal
- When you submit the request, you'll see a confirmation page
- Making a Payment
Watch our File and Pay Sales and Use Tax video for additional assistance.
Watch our File and Pay Withholding Tax video for additional assistance.
Watch our Pay Other Tax Types, Printing, and Requesting Appeals video for additional assistance.
My Tax Account offers the following payment methods:
- Direct Debit - You will provide your bank routing and account number to authorize the department to debit (withdraw) the requested amount. You may not use a financial institution outside of the United States.
- Credit Card - You will be directed to an external website (acipayonline.com) to set up a credit card payment. ACI Payments, Inc. charges a convenience fee of 2.5% of the payment amount with a $1.00 minimum. DOR does not receive any portion of the convenience fee. To pay by telephone, call toll-free (800) 272-9829.
- Payment Voucher - You will create a payment voucher to print and mail along with your check to the department.
- EFT (ACH Credit) is a payment option that needs to be set up through your financial institution and is not available through My Tax Account. See the Electronic Funds Transfer Payment Instructions for Financial Institutions for more information.
How to Make a Payment
- Select the filing period on the tax account page
- Select Make a payment under I Want To
- If the period you want isn't shown, click View Periods and select the correct period
- Choose your preferred payment option. If you choose credit card, you will be directed to the ACI Payments, Inc. website.
- After submitting, you'll see a confirmation page
Note: Your previous payment sources, if saved, will be listed on the payment screen. Select the account you want to use or enter a new payment source. You can save this bank information for future payments.
How to Edit a Payment
You cannot change a pending payment request. You may cancel a pending payment if it appears as a submitted item under the Submissions tab, but not if it appears under the Processed tab. If you made an error and the payment submission is still pending, you must cancel the submission and enter a new payment. You have until 4 PM CST on the date you submit the payment to cancel it. If you schedule a payment for a future date, you have until 4 PM CST on the business day prior to the payment date to cancel.
If you made an error and the payment submission has been processed, contact us at (608) 261-5338 for assistance.
Payment Sources
- Business Owners and Employees
Business owners and employees can enter a payment source by clicking View My Profile.
- Select the Payment Sources tab to add a default payment source
- Add bank account information and click Save
- Third Party Preparers
Third party preparers may enter payment sources for their clients by clicking View My Profile.
- Select the Payment Sources tab to add a payment source for a specific business
- Select Setup new payment source to add a payment source
- Select Setup new payment source under Shared for All Entities to add a shared payment source that can be used for all of your third party accounts
- Click Save
- Changing a Payment Source
To change a saved payment source:
- Select View My Profile, select Payment Source, then the bank account name from the Payment Source list to rename or remove a payment source
- You may set tax type specific default payment sources from this page or when authorizing a payment
Note: If the bank account used to make your electronic payment is funded by a transfer from a financial institution outside of the United States, DOR will not be able to accept your request to make an electronic payment (direct debit). You will need to make other arrangements to submit your payment.
- Fraud Protection
You must provide your financial institution with the appropriate DOR originator ID number (also called company ID) for Fraud Protection payment request identification.
My Tax Account uses the name DEPT OF REVENUE with a unique 10-character originator ID number that is assigned to each business tax type. If you are submitting a direct debit payment through My Tax Account, the originator number for that tax type will be listed on the payment page.
The first letter of DOR's 10-character originator ID numbers for debit withdrawal requests is either "W" or "X." Both of these should be recognized as valid codes for initiating EFT debit payments.
For security purposes, originator ID numbers are only listed within My Tax Account. If needed, you may contact us for the full 10-character originator ID number via email at: dormytaxaccounthelp@wisconsin.gov or call (608) 261-5338.
- Pending Requests
Pending Return or Payment Submissions
My Tax Account processes the return and payment submissions separately (With exception to the WT-6 file and pay with direct debit option that processes as one submission). Returns and payments are listed separately as submitted items under Submissions immediately after they have been successfully filed.
Pending Submissions are sent to us each business day at 4:00 PM CST.
To view returns/payments:
- Click the Submissions tab
- You can see returns under Draft Submitted, Submitted, or Processed headings
- Select the return or payment
Withdrawing a Submission
All submissions that are in a pending status can be withdrawn in My Tax Account.
To withdraw a submission:
- Click the Submissions tab
- Select the return and/or payment under the Submitted heading
- Under I Want To, select Delete Submission or Cancel Payment
- Filing a Buyer's Claim for Refund of Sales Tax
Who can file a Buyer's Claim for Refund (BCR)?
A buyer may submit a refund of state, county, and stadium district (baseball and football) sales tax paid to a seller in error if:
(a) The amount claimed is $50 or more.
OR
(b) The amount claimed is less than $50 AND one or more of the following conditions apply:
- The seller has ceased business operations, or
- The buyer is being field audited, or
- The periods covered in the claim for refund are within the statute of limitations for the buyer and are closed to the seller
If the amount claimed is less than $50, and none of the above conditions apply, you may not file a buyer's claim. You may request the sales tax refund from the seller.
Taxes Paid to the Department of Revenue
Sellers: A seller claiming a refund of sales and use taxes paid to DOR may file a claim for refund by amending Form ST-12, Wisconsin Sales and Use Tax Return. Please attach all related documents that supports the amended sales and use tax returns (ST-12) such as:
- Sales invoices
- Credit memos
- Sales and use tax report(s)
Buyers: A buyer claiming a refund of use tax paid to DOR may file a claim for refund by amending Form ST-12, Wisconsin Sales and Use Tax Return. Attach all related documents that supports the amended sales and use tax return (ST-12) such as:
- Purchase invoices
- Proof of payment
- Use tax report
Taxes Paid to Another State Agency
Buyers claiming a refund of tax paid to another state agency, such as the Department of Transportation (DOT) or the Department of Natural Resources (DNR) cannot file a Buyer's Claim for Refund.
A refund request must be submitted directly to:
MS 5-144
Wisconsin Department of Revenue
PO Box 8906
Madison, WI 53708-8906.
Note: This applies to situations where the buyer is required to pay use tax to the agency prior to registering or titling property such as a motor vehicle, boat, snowmobile, mobile home not exceeding 45 feet in length, trailer, semitrailer, all-terrain vehicle or aircraft in Wisconsin.
In situations where the buyer paid sales tax to a state agency as the retailer of the property or taxable service purchased, the buyer should follow the procedures provided in Part IV B.1 of Publication 216, Filing Claims for Refund of Sales or Use Tax.
Time Limitations
You generally have four years from the due date of your franchise or income tax return to file a claim for refund unless audited by DOR for the period of the claim. More information about time limitations is provided in Part V of Publication 216, Filing Claims for Refund of Sales or Use Tax.
Filing a Buyer's Claim for Refund
You may file a Buyer's Claim for Refund using one of the following methods:
- File electronically using the paper forms:
- If you are not registered for My Tax Account:
- Go to My Tax Account and click on Quick-Links
- Select Buyer's claim for refund
- Enter the required information and attach the related documents (invoices, proof of payment, list of purchases)
- Click Submit and Print Confirmation page for your records
- If you are registered for My Tax Account and have previously filed a Buyer's Claim for Refund:
- Log in to My Tax Account
- Select Buyer's claim for refund
- Select File New Claim
- Enter the required information and attach the related documents (invoices, proof of payment, list of purchases)
- Click Submit and Print confirmation page for your records
- File using the paper forms:
Processing a Buyer's Claim for Refund
Your claim will be listed as a pending request immediately after you submit it. Pending requests are sent to us each business day at 4:00 PM CST.
Note: Most will complete processing overnight. If you are a registered user of My Tax Account, your claim will be available for viewing the next business day.
If you are not registered, register for My Tax Account and view the processed claim and select New User? Create new username.
Note: Some claims may require additional information resulting in claims taking additional time to process.
Withdraw a Claim
All claims that are in a pending status can be withdrawn.
- If you are not registered for My Tax Account:
- Go to My Tax Account and click on the Quick Links
- Select Buyer's Claim for Refund
- Click Find Saved Request
- Enter your email address and confirmation code
- Verify the claim information and click Withdraw
- If you are registered for My Tax Account and have previously filed a Buyer's Claim for Refund:
- Log in to My Tax Account
- Select Buyer's Claim for Refund
- Click Find Saved Request
- Select the pending claim that you would like to withdraw
- Click Withdraw
Save and Finish Later
While completing a Buyer's Claim for Refund, you can Save the request to finish later when completing the save steps.
List of Purchases
DOR provides a List of Purchases template for you to enter date and attach to the Buyer's Claim for Refund you submit.
Note: You may not alter the List of Purchases template format except to enter data. Altered templates will be rejected as they cannot be electronically loaded to our processing system.
- Wage Attachment Payments
Wage Attachment User Guide for Employers (Printable)
Register for Wage Attachment Payments
- Register for My Tax Account
- Access a Wage Attachment Account
- Business Owners or Employees
If you currently have a My Tax Account Logon ID that is associated to the business, you can add access to the Wage Attachment Account for that business. After logging in, select Add Access to an Account from the My Tax Account homepage and choose Wage Attachment Payments.
You will be required to enter the following information:
- Name and Social Security Number for any employee with an active Department of Revenue (DOR) wage attachment.
OR
- The Letter Identification Number (LXXXXXXXXXX) listed on a new Wage Attachment Order.
- Third Party Preparers
As a third party preparer, you can access a Wage Attachment account and remit Wage Attachment payments. Select Add Third Party Account Access from your My Tax Account homepage and choose Wage Attachment Authorization.
You will be required to enter the following information:
Employer Information:
- Select an ID Type (FEIN, SSN, WTN) and enter the ID number
- Business Name
Wage Attachment Information:
- Name and Social Security Number for any employee with an active DOR wage attachment
OR
- The Letter Identification Number (LXXXXXXXXXX) listed on a new Wage Attachment Order
Third Party Information:
- Verify the Name, Email Address and Phone Number that is listed for the Logon ID
If the client is registered on My Tax Account, your access request will be emailed to the account owner to approve.
If the client is not registered on My Tax Account, the Wage Attachment Account will be immediately available under the Third Party Accounts tab on the top of your homepage.
Note: If your client does not have access to the internet or My Tax Account, you must have Form A-777a or a substitute form signed by the account owner. Keep a copy for your records. This form provides approval to file returns and access tax account information through My Tax Account. Do not send Form A-777a to DOR.
- Using the Wage Attachment Account
The Wage Attachment account allows you to update employee status, make payments, view pending, and view submitted requests.
Submit Wage Attachment Payments
- Make a Wage Attachment Payment
- Log in to My Tax Account and select the Wage Attachment account type from the homepage
- In the "I want to..." section at the top, select Wage Attachment Payments
- Enter the payment source information or select a previously saved payment source
- The following information is displayed for each employee with a current wage attachment:
- Employee Names and Social Security Numbers (last four digits) of all employees with an active or recently satisfied wage attachment order
- Current Balance, the remaining amount due to DOR under the wage attachment order
- Withholding Request, the amount that should be withheld from the individual's gross wages. This is displayed as either a percentage of the employee's gross pay per period or a monthly dollar amount.
- Issue Date of the wage attachment order
- Release Date, the date that the employer is no longer obligated to withhold for this wage attachment
Note: If DOR releases a wage attachment, a letter will be sent to you. Additional amounts due may result in another wage attachment being issued. If you notify DOR that the employee is no longer working, a release letter will not be sent.
- For each employee, enter the Amount Withheld from the employee's gross wages for this payment.
- If an employee had no wages for the reporting period, enter 0
- If an employee had wages, but you did not receive the wage order in time to respond to the withholding request, enter 0
- If an employee is no longer employed by you, enter 0. Also submit an employee status update
- If the amount withheld is greater than the current balance, you may return the excess amount to the employee or enter the entire amount withheld and the department will issue a refund
- If the current balance is zero, a Wage Attachment Release letter either has been sent or will be sent soon. You are no longer obligated to withhold for this employee.
- Verify the total payment, which will automatically calculate and be listed towards the top of the screen as, Total from Employee Detail
- Enter the Payment Effective Date. Payment dates can be entered up to 30 days in the future
- Check the box to confirm the amount entered is the amount you want to submit
- Select Submit and Agree, and print the confirmation page
- Payment Frequency
Wage attachment payments must be submitted by the end of the following month. Example: If you withheld wages during the month of July, submit those wages to DOR by the end of August.
Note: You may submit wage attachment payments each pay period.
- View Payment Submissions
All payment requests in My Tax Account can be viewed from the Submissions tab.
- Not Submitted are pending requests
- Search allows you to search requests by date
- Payment Errors
- Submitted
Pending submissions can be viewed from the Submissions tab under Submitted. They are pulled for processing and sent to the department each business day at 4:00 PM CST. All requests that are in pending status can be deleted on My Tax Account.
To delete a submission:
- Click the Submissions tab from the home page to display a list of submissions
- Select the specific pending payment request you would like to delete
- Click Delete and Confirm.
Note: If you entered a future payment date, you will have until 4:00 PM CST the day before the effective date to cancel the scheduled payment.
- Processed Requests
If it is after 4:00 PM CST and your payment has been submitted to DOR, you must contact your financial institution and request that the payment be returned using the specific reversal code 31.
Update Employment Status
Troubleshooting Wage Attachments
- Employee Status Errors
- Employee Not Listed?
If an employee is not listed and you have a wage order for them, contact DOR at ccerts@wisconsin.gov or (608) 264-9956.
- Employee Listed with No Wage Attachment Order?
If you have not received a wage order for an employee that is listed, email ccerts@wisconsin.gov with the employee's name, the last four digits of the employee's social security number, and your fax number or mailing address.
We will research and provide you with a copy of the original wage attachment order.
- Release Date Issues
Use the current date to update the employee's status and release the wage attachment order.
- If an employee has left your employment on a different date, by entering today's date you are indicating to release the wage order effective today. Once released, the department will no longer expect wage attachment payments.
- If an employee's status is entered as Temporary Leave, there will be no release date. Enter a Work Return Date; the date that the employee is expected to return to work.
- My Tax Account General Troubleshooting
For more information on troubleshooting general My Tax Account issues, go to My Tax Account Troubleshooting.
Wage Attachment Payments Contact
Phone: (608) 261-5338
Email: DORMyTaxAccountHelp@wisconsin.gov
- TRIP
Tax Refund Intercept Program User Guide for My Tax Account
The Tax Refund Intercept Program (TRIP) allows government agencies to submit debts to the Department of Revenue (DOR) for refund interception.
Register for a TRIP Account
- Register for My Tax Account
- Go to My Tax Account. Follow the registration instructions in the Tax Refund Intercept Program User Guide for My Tax Account
- After you register, contact us at (608) 264-0344 or trip@wisconsin.gov to add access to your TRIP account
- Third Party Collection Agency Access
- Access My Tax Account: Click on the Getting Started link above and follow the directions for Third Party Preparer
Using the TRIP Account
Access your TRIP Account by clicking on the TRIP Agency Account Type. You may then Add New Debt, Change Existing Debt, request a Debt Summary, Upload New Debt File, send a TRIP Inquiry, request an Agency Summary, View Requests, and View Notices.
- Add a New Debt
- Select Add New Debt under "I WANT TO..." at the upper right of the TRIP account page
- Enter the ID Type and Number, such as social security number (SSN), driver's license number (DLN), or federal employer identification number (FEIN)
- If the debtor is a business, enter the name of the organization. If the debtor is an individual, enter their last and first name
- Enter your agency internal number (AIN) or unique number that is not an SSN, assigned by your agency to the debtor. This field is optional.
- Enter the current balance and click Submit
If there is an error, the field will appear as red. Hover your cursor over the field to receive an explanation of the error.
Note: You must update the debt balance if the debtor remits a payment to your agency. Submit a request to Change Existing Debt to report a new balance.
- Update a Debt
- Select Change Debt under "I WANT TO..." at the upper right of the TRIP account page
- Enter the ID Type and ID number that correspond to the originally submitted debt and click Next. Use the same ID Type and ID number you used when adding the new debt. For example if you added the debt using the driver's license number (DLN), your change request must use the DLN.
- Select the debt you want to change from the list displayed. You may only select one debt at a time.
- The debt number, name, and current balance are displayed. Enter the new balance and click Submit.
Note: You may increase a debt balance once every 30 days to accommodate for interest adjustments. You may decrease a debt balance multiple times per month to reflect payments or credits.
- Review Debt Transaction Details
- Select View Debt Summary under "I WANT TO..." at the upper right of the TRIP account page.
- Enter the ID type and ID number that corresponds to the originally submitted debt. Use the same ID Type and ID number you used when adding the new debt. For example if you added the debt using the DLN, your Debt Summary request must use the DLN.
- The following details will display:
- Posted Date - The date a transaction is applied to the debt selected
- Change Applied - The change in balance, either up or down, depending on the transaction. For example, if the debt balance is $500 and you submit a balance change to $300, the Change Applied is $200.
- Balance Due - The balance of the debt after a change is posted. The last row on this report would reflect the current balance.
- Source - The following are sources of a transaction:
- Initial: original debt submission
- Agency Adjusted: a change submitted by the agency
- DOR Adjusted: a change submitted by DOR
- Refund: a refund intercepted and applied to a debt by DOR
- Lottery: a Lottery payment intercepted and applied to a debt by DOR. Note: Intercepted lottery proceeds may only offset state agency debts.
- Vendor: a State vendor payment intercepted and applied to a debt by DOR. Note: State vendor proceeds may only offset state agency and local government debts.
- Upload a Debt File
Debt files that contain 250 debtor transactions or less:
- Select Upload New File under "I WANT TO..." at the upper right of the TRIP account page
- Click the Add for Attachments link
- Enter a short file description
- Use the Choose file button to locate your file and click Save, then click Next
- Submit the file. A confirmation number is provided when the transaction is complete.
Debt files that contain over 250 transactions:
- Call (608) 264-0344 or email trip@wisconsin.gov to create your Secure File Transfer Protocol (SFTP) folder
- Establish a secure connection to DOR through SFTP. Go to SFTP Instructions for instructions.
- TRIP Inquiry
TRIP Inquiry is a tool that allows you to communicate with DOR in a safe and secure manner. Like email, you enter a subject line, attach documents, enter comments in a text box, and submit.
If you have questions related to a specific debtor, you may include in your inquiry debtor details, such as complete SSN and name, and know the data is secure.
We will respond after researching your question. Responses to inquiries go in your notices. A history of communications is stored in My Tax Account for future reference.
Use TRIP Inquiry to contact us for assistance in resolving debt mismatch issues.
Note: For security purposes, do not send confidential debtor information through regular email.
Review Reports and Notices
- Agency Summary Report
The Agency Summary report is a listing of all active debtors for your agency.
- Select Request Agency Summary under "I WANT TO..." at the upper right of the TRIP account page
- Select a summary report for one agency or, if you represent multiple agencies, all your TRIP agencies
- Select the file type and Next
- Click Alerts. The report request will be available within a few minutes. The subject line will identify the report type.
Note: If you use Internet Explorer, you cannot save this file directly to your directory. To save, open the file and from the File menu select Save As.
- Posting Notifications
DOR will produce a weekly payment report called Posting Notification. This report tells you the debtor, the debt number, and amount received. The report is available every Wednesday for agencies with payments. The report will be sent according to your agency profile (SFTP folder or My Tax Account - TRIP Alerts).
The proceeds will transfer based on your funds transfer profile. Agencies will receive funds by direct deposit to their bank account by Monday. The timing can change when there is a holiday.
- File Maintenance Response
When a File Maintenance transaction file is received by the department, a response file is generated.
- The File Maintenance Response is available the next business day after a File Maintenance transaction file is uploaded
- The response file will indicate if a debt was accepted or rejected
- If a debt is rejected, DOR will provide a Reason Code. The report will be delivered according to your agency profile (SFTP folder or My Tax Account - TRIP Notices).
- Close Debt File
The Close Debt File lists debts that have been closed for intercept.
- Debts will be closed for intercept when the balance is less than $20.00.
OR
- Debts will be closed for intercept when DOR has determined the SSN to be a mismatch after accepting the original transaction.
The report will be delivered on the first Tuesday of each month based on your agency profile (SFTP folder or My Tax Account - TRIP Notices).
TRIP Contact
Phone: (608) 264-0344
Fax: (608) 261-6226
Email additional questions to trip@wisconsin.gov
- Tax Incremental Financing Fees
Pay the TIF administrative fee
The $150 administrative fee per active Tax Incremental District (TID) is posted to a municipality's My Tax Account at the beginning of March each year. The municipality must pay this fee by April 15.
Pay the TIF fee for creating a new TID or for amending an existing TID
The fee associated with creating or amending a TID ($1,000 per TID) is posted to a municipality's My Tax Account when the Wisconsin Department of Revenue receives notification of the creation or amendment. A municipality should send notification to tif@wisconsin.gov and pay the fee by October 31.