Online Filing Help – Using My DOR Government Account

You can access My DOR Government Account (MyDORGov) from the Government's landing page of the Wisconsin Department of Revenue's (DOR) website: revenue.wi.gov/Pages/Governments/home.aspx
Click the "My DOR Gov Account" icon
The first time you enter the system, you must complete an email authorization
Enter your email address and click "Login"
You will receive an email with a link to access MyDORGov. Note: This access remains in effect for 30 days. If you do not access the system for 30 days or access the system from a different computer, you will be prompted to complete the email authorization process.
If requested, enter your contact information. If you are an officeholder, DOR will use this contact information to send notifications for the local government or company you represent.
Note: You can also access the system from additional landing pages
- Town, villages and cities clerk: revenue.wi.gov/Pages/Municipalities/clerk.aspx
- Town, villages and cities treasurer: revenue.wi.gov/Pages/Municipalities/treasurer.aspx
- Counties: revenue.wi.gov/Pages/Counties/home.aspx
- School/tech colleges/special districts: revenue.wi.gov/Pages/Schools/Home.aspx
- TID information: revenue.wi.gov/Pages/SLF/tif.aspx

User Information

user information – Edit User Profile
1. How do I update my contact information?
  - On the user information page, click the "Edit User Profile" button
  - Make any necessary changes to your contact information (name, phone number and address) and click "Save"
  - An email is sent notifying DOR of the change
  - Note: You cannot update your email address here. If you have a new email address, contact lgs@wisconsin.gov, they can update your email to avoid creating a new user profile in the system.
2. Can I have a secondary email address?
  - If you are an officeholder, you can have a secondary email if you want to access your MyDORGov account with another email address
  - DOR staff can add a secondary email address for you; email lgs@wisconsin.gov for assistance
  - Contact lgs@wisconsin.gov if you need to change the primary email address on your profile

user information – Request Office
1. What is an officeholder?
  An officeholder is the person who occupies the official role for a district or company and is responsible for filing forms within MyDORGov. Officeholders include:
  - Clerk (municipal or county)
  - Treasurer (municipal or county)
  - Municipal Clerk/Treasurer
  - Special District Representative (lake, metro sewer, sanitary)
  - Technical College Representative
  - Utility Company Representative
2. How do I view the offices I hold?
  - Your current offices are shown on the MyDORGov's user information page
  - Under "Your Office Summary" panel, view "Current offices held" – to see the list of offices you currently hold
  - If an office is not listed, you can add an office by selecting "Request Office" at the top of the page
  - If you need to remove an office, click the "x" to the left of the office
3. How do I add an office?
  If you are the officeholder for a local government or company, and the office is not listed under "Current offices held" or "Pending office requests" in the "Your Office Summary" panel, you can request to add the office to your profile. All requests are reviewed by DOR. To request an office:
  - Click "Request Office"
  - From the dropdown, select the office (ex: Municipal Clerk) you are requesting
  - Enter the district code or name and select the correct district
  - Enter the prior officeholder's name and provide an explanation in the Comments box
  - Click "Send" to send your request to DOR
  - The submitted request will be listed under "Pending office requests" until DOR's review is complete
  - DOR will review your request and notify you by email within 10 business days that your request is either approved or denied
4. How do I find my "district code" for my municipality to request office or request access?
  Visit our website to locate your municipal district code:
  - Municipal codes in alpha order
  - Municipal codes in numeric order
5. How do I remove an office?
  If you are no longer the officeholder for a local government or company, you can request to remove the office from your profile. All requests are reviewed by DOR. To remove an office:
  - Under "Your Office Summary" panel, view "Current offices held"
  - Click the "x" next to the office you would like to remove
  - Select "Yes" to confirm you would like to permanently remove the office
  - DOR will review your request and notify you by email within 10 business days that your request is complete

user information – Request Access
1. Who needs to file an access request?
  Anyone who would like to file a form for the officeholder must request filing access. If you are not an officeholder (ex: Municipal Clerk), you must submit an access request to e-file on an officeholder's behalf. When you submit an access request, the officeholder will review it and approve or deny the request.
  Example:
  - Deputy County Treasurer may need to file on behalf of the County Treasurer
  - Office staff may need to file on behalf of the Municipal Treasurer
  - County Treasurer or Municipal Assessor may need to file on behalf of a Municipal Clerk
2. How do I view my current access?
  The current accesses are shown on the MyDORGov's user information page.
  - On the user information page, in the "Your Access Summary" panel, view "Access to file on behalf of" – to see the list of offices you are authorized to file on behalf of
  - If an office is not listed, you can submit a request by selecting "Request Access" at the top of the page
  - Click the information icon to view the forms you can access
  - If a form is not listed, you must contact the officeholder to modify your form access
  - If you would like to remove access, click the 'x to the left of the name
3. How do I view who has access to file on my behalf?
  The current accesses are shown on the MyDORGov's user information page.
  - In the "Your Access Summary" panel, view "Others authorized to file on your behalf" – to see the users who are currently authorized to file on your behalf
  - If a user is incorrectly listed or no longer needs access to file on your behalf, click the "x" to the left of the user to remove their access. Note: The user will be notified.
4. How do I approve/deny access to file on my behalf?
  After a user requests access to file on your behalf, you (the officeholder) will receive an email with information on how to approve/deny the request.
  1. Pending requests
    Go to My DOR Government Account and click "user information" in the "Your Access Summary" panel, look under "Pending requests to file on behalf of" for requests needing action. Click the pencil icon to go to the "Access Request Review" page.
    - Approve the request
      - Select the appropriate forms you are granting access to file, and click "Approve"
      - If you would like to share access to all the forms, select "All (current and future forms)." The requestor will have access to forms when they become active.
    - Deny the request
      - Click "Deny"
      - You do not need to select any forms
    - Email sent - after you approve or deny the request, the requestor receives an email informing them of your decision
  2. Modify/View forms a user can access
    Go to My DOR Government Account and click "user information," in the "Your Access Summary" panel, look under "Others authorized to file on your behalf."
    - Click the information icon to view forms this user can access
    - Click the pencil icon to go to the "Access Request Review" page
    - Select the form(s) you want to add/delete and click "Update"
5. How do I request access to file on someone's behalf?
  If you need to file on behalf of an officeholder for a local government or company, you can request access. All requests are reviewed by the officeholder. To request access:
  - If the office is not listed under "Access to file on behalf of" or "Pending requests to file on behalf of" in the "Your Access Summary" panel, you can submit a request
  - Click "Request Access"
  - From the dropdown, select the office (ex: Municipal Clerk) you are requesting
  - Enter the district code or name and select the correct district
  - Enter an explanation in the Comments box
  - Click "Send" to send your request to the officeholder
  - The submitted request will be listed under "Pending requests to file on behalf of" until the officeholder's review is complete
  - You will receive an email when the officeholder's review is complete, and your request is either approved or denied
6. How do I remove access to file on my behalf?
  If a user is incorrectly listed or no longer needs access to file on your behalf, you can remove their access. To remove access to file on your behalf:
  - Under "Your Access Summary" panel, view "Others authorized to file on your behalf"
  - Click the "x" next to the user you would like to remove
  - Select "Yes" to confirm you would like to permanently remove the user's access to file on your behalf
  - Note: The user will be notified
7. The officeholder (clerk/treasurer) approved my access request for certain forms but now I need access to more forms. Should I submit a new access request?
  - No, you do not need to a create new access request, instead contact the officeholder directly
  - The officeholder can update your access without a new request
  - In MyDORGov, the officeholder can use the pencil icon and check the boxes to add access to the additional forms you need
8. I have a "Pending requests to file on behalf of." I made the request over a month ago. Why is it still pending?
  - The request is still pending because the officeholder has not acted on your request
  - Contact the officeholder, and remind them to review and grant your access
  - The officeholder should log into MyDORGov and then grant or deny your request by using the pencil icon
9. Are consultants allowed to submit DOR forms for communities?
  As an outside consultant you can e-file a DOR form for a municipality once you 'request access' to the form from the municipality you need to file. You must receive approval from the municipality to file on their behalf. Use the "Request Access" button to contact the municipality within MyDORGov and list the forms you wish to have access in the 'Comments' field.
10. When I tried to request access, the message "Our records do not list an officeholder for this district/company" appears?
  Verify you selected the correct office in the dropdown. Some municipalities have a Clerk/Treasurer. If unsure, confirm the correct office with the officeholder you would like to file on behalf of to verify their office type (Clerk, Treasurer or Clerk/Treasurer) and that the current officeholder has set up a user profile and received an approval from DOR for their office request.

Form Filing

Forms are specific to your role and allow you to easily manage multiple districts/companies
It is more secure because access to filings are assigned or approved
Allows officeholders to manage who can file on their behalf

How do I know what forms I have to complete and submit?
- Visit our Government E-Services Online Filing web page
  - It lists municipal and county forms with due dates and filing reminder links you can download to your calendar
  - When you click the form you would like to file, you are directed to MyDORGov to start filing
- You can also subscribe to DOR E-News to receive emails that include form filing deadlines

How do I see the correct district or office if I have access to multiple districts/offices?
- If you have less than 10 offices, use the dropdown to select the appropriate district/office
- If you have more than 10 offices, enter the appropriate district/office in the search box and select it from the dropdown
- Note: When you select an office, you will see only active forms specific to that role

How do I access forms for multiple counties for my municipality?
The system defaults to the district/office in the primary county. Secondary counties are automatically accessible once the primary county is accessed. You must select the dropdown in the district/office field to access the secondary counties to file forms for those counties.

I submitted the form and forgot to print, how do I get a copy of the filed form?
- Go to the 'historical filings' page and enter the report name in the search field
- If the filed form is not available on the page, contact otas@wisconsin.gov or (608) 266-7750 for assistance

Historical Filings

Allows users to review or print a copy of filed forms in the past three years
Both clerks and treasurers have access to view forms filed for their municipality
Anyone who has access to file on the officeholder's behalf can also see the filed forms

How do I see the correct district or office if I have access to multiple districts/offices?
- Use the dropdown to select the appropriate district/office
- Note: When you select a district/office, you will see the filed forms specific to that district/office that you have access to file

I can't see the form listed; how do I get a copy of the filed form?
Contact otas@wisconsin.gov or (608) 266-7750 for assistance.

Notifications

Allows users to review important notices and reminders from DOR in the past three years.

How can I view only current messages?
Check "View new messages only" to see the new messages since your last visit to the page.

Online help

View common questions, how-to videos, DOR contact information, and other helpful resources.

Review filing and system help using My DOR Government Account
Find appropriate contact information
Locate resources available, including:
- Online filing reminders
- Subscribing to our email lists
- Recent and prior year news
- Local government calendar
- Additional local government resources

Reset Account

To sign out of the system and log in with another email address.

I logged into the system with an incorrect email address or I need to log in with my alternate email address
- You must log out of My DOR Government Account to reauthorize your email address
- Select "resent account" on the My DOR Government Account home page
- Click "Yes" on the popup window asking if you are sure you want to log out of your account
- Click the "My DOR GOV Account" icon to log into the system using the correct email address
- This reset does not affect your existing user information

I am unable to log into the system using my correct email address?
If you are unable to access the system using your email address, contact DOR at lgs@wisconsin.gov to confirm or update the system with the correct email address(s).

Troubleshooting - What do I do?

Accessing the system

I submitted my email address to access the system and did not receive the authorization email
The email should arrive within a few minutes. If it does not appear in your inbox, check your Junk/Spam folders. You might have to add a spam exception for @wisconsin.gov.
To add a spam exception in Microsoft Outlook:
- On the Home tab, click "Junk"
- Select "Junk E-mail Options"
- On the Safe Senders tab, click "Add"
- Type "@wisconsin.gov" into the text box and click "OK"
- If you still don't see the authorization email, go back to the web page and reenter your email address to receive a new message in your inbox

The forms page is empty or will not finish loading
Close all your open browser windows and try again. If that does not help, clear your cookies and cache, then reauthorize your browser.
Chrome:
- Click the three vertical dots in the upper right corner of your browser
- Hover over "More tools" and select "Clear browsing data"
- Check the boxes next to "Cookies and other site data" and "Cached images and files"
- Select "Clear Data"
- Close all your open browser windows
- Access MyDORGov from the DOR website
- Enter your email address to receive a new login link
- Click the new link in your email to use your default browser, or copy and paste the link into the browser of your choice
- Whichever browser you chose for email authorization, use the same browser every time you access MyDORGov
Internet Explorer:
- Click the "Tools" (gear wheel) icon in the upper right corner of your browser
- Select "Internet options"
- On the General tab screen, under Browsing history, click "Delete"
- Check the boxes next to "Temporary Internet files and website files" and "Cookies and website data"
- Select "Delete"
- Close all your open browser windows
- Access MyDORGov from the DOR website
- Enter your email address to receive a new login link
- Click the new link in your email to use your default browser, or copy and paste the link into the browser of your choice
- Whichever browser you chose for email authorization, use the same browser every time you access MyDORGov

I think I was hacked, and someone may have accessed my account. What should I do?
DOR staff can temporarily disable your account and check for any recent filings.
- General users – email lgs@wisconsin.gov for assistance
- Assessors and assessment staff – email otas@wisconsin.gov for assistance

E-filing
1. When e-filing, I click "Start Filing" and nothing happens
  If you don't select the appropriate district code and name from dropdown before clicking "Start Filing," there will be a message displayed that there is no need to file the form selected.
2. When e-filing, I cannot view all of the form columns on my screen
  First, try closing the left panel by clicking the Panel button above the Exit button. Click the Panel button again to reopen the panel.
  
  If that does not help, zoom out or change your display to a higher screen resolution.
  To zoom out:
  - Hold "Ctrl" and scroll down, or
  - Hold "Ctrl" and press "-"
  To zoom in:
  - Hold "Ctrl" and scroll up, or
  - Hold "Ctrl" and press "+"
  If you still cannot view all the columns after zooming out, try increasing your screen resolution. Visit your operating system's website for more information.
  - Windows 7
  - Windows 10
3. When e-filing, I get an error while trying to upload an attachment
  - Verify the file being attached is the correct type (Example: PDF file)
  - Remove any special characters from the filename; special characters include the exclamation mark (!); commas (,); slashes (/)(\); percentage (%) and dollar signs ($)
4. When e-filing, I click "Print" and it's not working
  The Print button loads a .pdf that you can print. If you click "Print" and nothing happens, there may be a pop-up blocker on your system preventing the .pdf from opening. In Google Chrome, the pop-up blocker is on by default.
  To disable the pop-up blocker in Chrome:
  - Click "Print" to activate the pop-up blocker
  - Look for an icon in the address bar in the top right of the browser, to the left of the bookmark star
  - Click the icon and choose "Always Allow" then "Done"
  - You should be able to load the .pdf now by clicking "Print"
  - Depending on your settings, you may be asked if you want to open or save the .pdf file
  To disable the pop-up blocker in Internet Explorer:
  - Select "Tools" (gear wheel) icon, and then select "Internet options"
  - On the Privacy tab, under Pop-up Blocker, uncheck the "Turn on Pop-up Blocker" box, and select "OK"
  - You should be able to load the .pdf now by clicking "Print"
  - Depending on your settings, you may be asked if you want to open or save the .pdf file
5. When e-filing, I cannot submit. I have errors but cannot find them.
  - You can view a list of the errors and warnings in the last section called "Preparer/Signature Statement"
    - Click the arrow to the left of the description to go to the section with the error
    - Look for the error symbol, the red circle with a slash through it
    - Click the error symbol to view the description
    - You must correct all errors before you can submit your form
  - If you are still having issues, save the form and contact DOR using the contact information in the left panel of the form

Assessors

Getting Started

Before entering My DOR Government Account (MyDORGov)
You must verify your email address in the eRETR (PAD) application before logging in to MyDORGov.
Steps:
- Login to eRETR (PAD)
- Click "Manage Users" to view your profile
- Confirm the email address is correct
  - This is the email address you must use for the email authorization to access your my DOR Government Account
- If your email is incorrect and you are:
  - Assessor – contact DOR's Equalization Bureau to update
  - Assessment staff – ask the assessor you are listed under to update your email in the Manage Users system

How do I access My DOR Government Account?
You can access My DOR Government Account (MyDORGov) from the Governments landing page of the Wisconsin Department of Revenue's (DOR) website: revenue.wi.gov/Pages/Governments/home.aspx
- Click the "My DOR Gov Account" icon
- The first time you enter the system, you must complete an email authorization
- Enter your email address and click "Login"
- You will receive an email with a link to access MyDORGov. Note: This access remains in effect for 30 days. If you do not access the system for 30 days or access the system from a different computer, you will be prompted to complete the email authorization process.
- If requested, enter your contact information
- Note: You can also access the system from additional landing page
  - Assessor: revenue.wi.gov/Pages/Assessors/home.aspx