Online Filing Help – Using My DOR Government Account


Non-Assessors

Getting Started

How do I access My DOR Government Account?

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User Information

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Form Filing

  • Forms are specific to your role and allow you to easily manage multiple districts/companies
  • It is more secure because access to filings are assigned or approved
  • Allows officeholders to manage who can file on their behalf

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Historical Filings

  • Allows users to review or print a copy of filed forms in the past three years
  • Both clerks and treasurers have access to view forms filed for their municipality
  • Anyone who has access to file on the officeholder's behalf can also see the filed forms
  1. How do I see the correct district or office if I have access to multiple districts/offices?
    • Use the dropdown to select the appropriate district/office
    • Note: When you select a district/office, you will see the filed forms specific to that district/office that you have access to file

  2. I can't see the form listed; how do I get a copy of the filed form?

    Contact otas@wisconsin.gov or (608) 266-7750 for assistance.

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Notifications

Allows users to review important notices and reminders from DOR in the past three years.

  1. How can I view only current messages?

    Check "View new messages only" to see the new messages since your last visit to the page.

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Online help

View common questions, how-to videos, DOR contact information, and other helpful resources.

  • Review filing and system help using My DOR Government Account
  • Find appropriate contact information
  • Locate resources available, including:
    • Online filing reminders
    • Subscribing to our email lists
    • Recent and prior year news
    • Local government calendar
    • Additional local government resources

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Reset Account

To sign out of the system and log in with another email address.

  1. I logged into the system with an incorrect email address or I need to log in with my alternate email address
    • You must log out of My DOR Government Account to reauthorize your email address
    • Select "resent account" on the My DOR Government Account home page
    • Click "Yes" on the popup window asking if you are sure you want to log out of your account
    • Click the "My DOR GOV Account" icon to log into the system using the correct email address
    • This reset does not affect your existing user information

  2. I am unable to log into the system using my correct email address?

    If you are unable to access the system using your email address, contact DOR at lgs@wisconsin.gov to confirm or update the system with the correct email address(s).

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Troubleshooting - What do I do?

  1. Accessing the system
    1. I submitted my email address to access the system and did not receive the authorization email

      The email should arrive within a few minutes. If it does not appear in your inbox, check your Junk/Spam folders. You might have to add a spam exception for @wisconsin.gov.

      To add a spam exception in Microsoft Outlook:

      • On the Home tab, click "Junk"
      • Select "Junk E-mail Options"
      • On the Safe Senders tab, click "Add"
      • Type "@wisconsin.gov" into the text box and click "OK"
      • If you still don't see the authorization email, go back to the web page and reenter your email address to receive a new message in your inbox

    2. The forms page is empty or will not finish loading

      Close all your open browser windows and try again. If that does not help, clear your cookies and cache, then reauthorize your browser.

      Chrome:

      • Click the three vertical dots in the upper right corner of your browser
      • Hover over "More tools" and select "Clear browsing data"
      • Check the boxes next to "Cookies and other site data" and "Cached images and files"
      • Select "Clear Data"
      • Close all your open browser windows
      • Access MyDORGov from the DOR website
      • Enter your email address to receive a new login link
      • Click the new link in your email to use your default browser, or copy and paste the link into the browser of your choice
      • Whichever browser you chose for email authorization, use the same browser every time you access MyDORGov

      Internet Explorer:

      • Click the "Tools" (gear wheel) icon in the upper right corner of your browser
      • Select "Internet options"
      • On the General tab screen, under Browsing history, click "Delete"
      • Check the boxes next to "Temporary Internet files and website files" and "Cookies and website data"
      • Select "Delete"
      • Close all your open browser windows
      • Access MyDORGov from the DOR website
      • Enter your email address to receive a new login link
      • Click the new link in your email to use your default browser, or copy and paste the link into the browser of your choice
      • Whichever browser you chose for email authorization, use the same browser every time you access MyDORGov

    3. I think I was hacked, and someone may have accessed my account. What should I do?

      DOR staff can temporarily disable your account and check for any recent filings.

      • General users – email lgs@wisconsin.gov for assistance
      • Assessors and assessment staff – email otas@wisconsin.gov for assistance

  2. E-filing
    1. When e-filing, I click "Start Filing" and nothing happens

      If you don't select the appropriate district code and name from dropdown before clicking "Start Filing," there will be a message displayed that there is no need to file the form selected.

    2. When e-filing, I cannot view all of the form columns on my screen

      First, try closing the left panel by clicking the Panel button above the Exit button. Click the Panel button again to reopen the panel.

      Vault Panel button location

      If that does not help, zoom out or change your display to a higher screen resolution.

      To zoom out:

      • Hold "Ctrl" and scroll down, or
      • Hold "Ctrl" and press "-"

      To zoom in:

      • Hold "Ctrl" and scroll up, or
      • Hold "Ctrl" and press "+"

      If you still cannot view all the columns after zooming out, try increasing your screen resolution. Visit your operating system's website for more information.


    3. When e-filing, I get an error while trying to upload an attachment
      • Verify the file being attached is the correct type (Example: PDF file)
      • Remove any special characters from the filename; special characters include the exclamation mark (!); commas (,); slashes (/)(\); percentage (%) and dollar signs ($)

    4. When e-filing, I click "Print" and it's not working

      The Print button loads a .pdf that you can print. If you click "Print" and nothing happens, there may be a pop-up blocker on your system preventing the .pdf from opening. In Google Chrome, the pop-up blocker is on by default.

      To disable the pop-up blocker in Chrome:

      • Click "Print" to activate the pop-up blocker
      • Look for an icon in the address bar in the top right of the browser, to the left of the bookmark star
        Chrome pop-up blocker icon
      • Click the icon and choose "Always Allow" then "Done"
      • You should be able to load the .pdf now by clicking "Print"
      • Depending on your settings, you may be asked if you want to open or save the .pdf file

      To disable the pop-up blocker in Internet Explorer:

      • Select "Tools" (gear wheel) icon, and then select "Internet options"
      • On the Privacy tab, under Pop-up Blocker, uncheck the "Turn on Pop-up Blocker" box, and select "OK"
      • You should be able to load the .pdf now by clicking "Print"
      • Depending on your settings, you may be asked if you want to open or save the .pdf file

    5. When e-filing, I cannot submit. I have errors but cannot find them.

      Vault errors panel example

      • You can view a list of the errors and warnings in the last section called "Preparer/Signature Statement"
        • Click the arrow to the left of the description to go to the section with the error
        • Look for the error symbol, the red circle with a slash through it
        • Click the error symbol to view the description
        • You must correct all errors before you can submit your form
      • If you are still having issues, save the form and contact DOR using the contact information in the left panel of the form

Back to top


Assessors

Getting Started

Back to top


User Information

Back to top


Form Filing

  • Forms are specific to your role and allow you to easily manage multiple districts/companies
  • It is more secure because access to filings are assigned or approved
  • Allows officeholders to manage who can file on their behalf

Back to top


Historical Filings

  • Allows users to review or print a copy of filed forms in the past three years
  • Anyone who has access to file on the officeholder's behalf can also see the filed forms
  • Note: Both clerks and treasurers will have access to view the Municipal Assessment Report filed for their municipality
  1. How do I see the correct district or office if I have access to multiple districts/offices?
    • Use the dropdown to select the appropriate district/office
    • Note: When you select a district/office, you will see the filed forms specific to that district/office that you have access to file

  2. I can't see the form listed; how do I get a copy of the filed form?

    Contact otas@wisconsin.gov or (608) 266-7750 for assistance.

Back to top


Notifications

Allows users to review important notices and reminders from DOR in the past three years.

  1. How can I view only current messages?

    Check "View new messages only" to see the new messages since your last visit to the page.

Back to top


Online help

View common questions, how-to videos, DOR contact information, and other helpful resources.

  • Review filing and system help using My DOR Government Account
  • Find appropriate contact information
  • Locate resources available, including:
    • Online filing reminders
    • Subscribing to our email lists
    • Recent and prior year news
    • Local government calendar
    • Additional local government resources

Back to top


Reset Account

To sign out of the system and log in with another email address.

  1. I logged into the system with an incorrect email address or I need to log in with my alternate email address
    • You must log out of My DOR Government Account to reauthorize your email address
    • Select "resent account" on the My DOR Government Account home page
    • Click "Yes" on the popup window asking if you are sure you want to log out of your account
    • Click the "My DOR GOV Account" icon to log into the system using the correct email address
    • This reset does not affect your existing user information

  2. I can't log into the system using my correct email address?

    If you are unable to access the system using your email address, contact DOR at lgs@wisconsin.gov to confirm or update the system with the correct email address(s).

Back to top


Troubleshooting - What do I do?

  1. Accessing the system
    1. I submitted my email address to access the system and did not receive the authorization email

      The email should arrive within a few minutes. If it does not appear in your inbox, check your Junk/Spam folders. You might have to add a spam exception for @wisconsin.gov.

      To add a spam exception in Microsoft Outlook:

      • On the Home tab, click "Junk"
      • Select "Junk E-mail Options"
      • On the Safe Senders tab, click "Add"
      • Type "@wisconsin.gov" into the text box and click "OK"
      • If you still don't see the authorization email, go back to the web page and reenter your email address to receive a new message in your inbox

    2. The forms page is empty or will not finish loading

      Close all your open browser windows and try again. If that does not help, clear your cookies and cache, then reauthorize your browser.

      Chrome:

      • Click the three vertical dots in the upper right corner of your browser
      • Hover over "More tools" and select "Clear browsing data"
      • Check the boxes next to "Cookies and other site data" and "Cached images and files"
      • Select "Clear Data"
      • Close all your open browser windows
      • Access MyDORGov from the DOR website
      • Enter your email address to receive a new login link
      • Click the new link in your email to use your default browser, or copy and paste the link into the browser of your choice
      • Whichever browser you chose for email authorization, use the same browser every time you access MyDORGov

      Internet Explorer:

      • Click the "Tools" (gear wheel) icon in the upper right corner of your browser
      • Select "Internet options"
      • On the General tab screen, under Browsing history, click "Delete"
      • Check the boxes next to "Temporary Internet files and website files" and "Cookies and website data"
      • Select "Delete"
      • Close all your open browser windows
      • Access MyDORGov from the DOR website
      • Enter your email address to receive a new login link
      • Click the new link in your email to use your default browser, or copy and paste the link into the browser of your choice
      • Whichever browser you chose for email authorization, use the same browser every time you access MyDORGov

    3. I think I was hacked, and someone may have accessed my account. What should I do?

      DOR staff can temporarily disable your account and check for any recent filings.

      • General users – email lgs@wisconsin.gov for assistance
      • Assessors and assessment staff – email otas@wisconsin.gov for assistance

  2. E-filing
    1. When e-filing, I click "Start Filing" and nothing happens

      If you don't select the appropriate district code and name from dropdown before clicking "Start Filing," there will be a message displayed that there is no need to file the form selected.

    2. When e-filing, I cannot view all of the form columns on my screen

      First, try closing the left panel by clicking the Panel button above the Exit button. Click the Panel button again to reopen the panel.

      Vault Panel button location

      If that does not help, zoom out or change your display to a higher screen resolution.

      To zoom out:

      • Hold "Ctrl" and scroll down, or
      • Hold "Ctrl" and press "-"

      To zoom in:

      • Hold "Ctrl" and scroll up, or
      • Hold "Ctrl" and press "+"

      If you still cannot view all the columns after zooming out, try increasing your screen resolution. Visit your operating system's website for more information.


    3. When e-filing, I get an error while trying to upload an attachment
      • Verify the file being attached is the correct type (Example: PDF file)
      • Remove any special characters from the filename; special characters include the exclamation mark (!); commas (,); slashes (/)(\); percentage (%) and dollar signs ($)

    4. When e-filing, I click "Print" and it's not working

      The Print button loads a .pdf that you can print. If you click "Print" and nothing happens, there may be a pop-up blocker on your system preventing the .pdf from opening. In Google Chrome, the pop-up blocker is on by default.

      To disable the pop-up blocker in Chrome:

      • Click "Print" to activate the pop-up blocker
      • Look for an icon in the address bar in the top right of the browser, to the left of the bookmark star
        Chrome pop-up blocker icon
      • Click the icon and choose "Always Allow" then "Done"
      • You should be able to load the .pdf now by clicking "Print"
      • Depending on your settings, you may be asked if you want to open or save the .pdf file

      To disable the pop-up blocker in Internet Explorer:

      • Select "Tools" (gear wheel) icon, and then select "Internet options"
      • On the Privacy tab, under Pop-up Blocker, uncheck the "Turn on Pop-up Blocker" box, and select "OK"
      • You should be able to load the .pdf now by clicking "Print"
      • Depending on your settings, you may be asked if you want to open or save the .pdf file

    5. When e-filing, I cannot submit. I have errors but cannot find them.

      Vault errors panel example

      • You can view a list of the errors and warnings in the last section called "Preparer/Signature Statement"
        • Click the arrow to the left of the description to go to the section with the error
        • Look for the error symbol, the red circle with a slash through it
        • Click the error symbol to view the description
        • You must correct all errors before you can submit your form
      • If you are still having issues, save the form and contact DOR using the contact information in the left panel of the form

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Contact Us

MS 6-97
Wisconsin Department of Revenue
Division of State and Local Finance
Office of Technical and Assessment Services
PO Box 8971
Madison, WI 53708-8971
Phone: (608) 266-7750
Fax: (608) 264-6897
Email:otas@wisconsin.gov