Wisconsin Sales & Use Tax TeleFile

File by Phone

TeleFile allows Wisconsin business owners to file and pay their sales and use tax using your touch-tone phone. You can enter your tax information in about 10 minutes or less. TeleFile is available 24 hours a day and 7 days a week except on Sundays from 5:00 a.m.-9:00 a.m. when regular system maintenance occurs.

Before filing, read the latest Wisconsin Tax Bulletin. These bulletins contain information that could affect the filing of your sales and use tax return. To obtain email alerts of current sales and use tax news and reminders, sign up for the department's Sales and Use Tax E-News.

Steps on completing TeleFile Worksheet and Voucher:

  1. Complete the TeleFile Worksheet and Payment Voucher in the application below (Refer to the Instructions for Wisconsin TeleFile – Sales and Use Tax Return for more information)
  2. Print and fill in each line
  3. If you have no entry, enter zero
  4. Refer to the completed worksheet during the TeleFile call to enter sales and use tax information

Steps on filing and paying sales and use tax with TeleFile:

  1. Call TeleFile using a touch-tone phone: (608) 261-5340 (Madison) (414) 227-3895 (Milwaukee)
  2. Enter total amounts including cents, then press the # (pound) key. Do not enter decimal points. For negative numbers, press the * (star) key first.
  3. Confirm your entries are correct when prompted
  4. Change incorrect entries before going to the next line, otherwise you will need to hang up and start over
  5. Write the calculated amounts in the shaded areas on the worksheet when prompted
  6. Follow the instructions to pay, submit and file
  7. Write your confirmation number on the worksheet
  8. Make your payment on time, if any tax is due

Frequently Asked Questions

  1. Who qualifies for TeleFile?

  2. What should I do after I finish the call?

  3. How do I pay the tax due?

  4. Can someone else TeleFile for me?

  5. Do I need to send paper copies of the return when I TeleFile?

  6. Do I need a receipt when I TeleFile?

  7. What if I make a mistake when using Telefile?


  1. Who qualifies for TeleFile?

    All Wisconsin business owners who report Wisconsin sales tax, use tax and consumer's use tax.

  2. What should I do after I finish the call?
    • If you haven't paid using direct debit during the call, pay any tax due.
    • Keep the worksheet along with the confirmation number as your proof of filing. DO NOT MAIL THE WORKSHEET to the department separately or with your payment.
  3. How do I pay the tax due?

    Make your payment on time using one of the three payment options.

    1. Direct Debit. TeleFile allows you to pay a balance due by direct withdrawal from your checking or savings account during the call. To use direct withdrawal, be sure to have your bank's 9-digit routing number and bank account number available.
    2. Credit Card
    3. Paper check or money order. Use the TeleFile payment voucher to make your TeleFile payment by paper check or money order.
  4. Can someone else TeleFile for me?

    If you are unable to use a touch-tone phone, you may have someone assist you in making the telephone call or have your tax preparer TeleFile your return.

  5. Do I need to send paper copies of the return when I TeleFile?

    No. As long as you complete the call and receive the confirmation number at the end, TeleFile satisfies your filing requirements for a Wisconsin tax return. DO NOT MAIL THE WORKSHEET to the department separately or with your payment.

  6. Do I need a receipt when I TeleFile?

    When you TeleFile, you are given a confirmation number. The confirmation number is verification of filing electronically. Be sure to write this number on your TeleFile worksheet.

  7. What if I make a mistake when using TeleFile?

    If you realize the mistake before you receive your confirmation number, hang up, redial, and begin again.

    If you already received the confirmation number, you must file a paper return (Form ST-12) to amend your TeleFile return. Check the box on the top of page 1 to indicate the return is amended. Follow the instructions on page 6 of Form S-114, "Instructions for Wisconsin Sales and Use Tax Return,...".

FOR MORE INFORMATION PLEASE CONTACT:

MS 5-77
WISCONSIN DEPARTMENT OF REVENUE
Customer Service Bureau
PO Box 8949
Madison, WI 53708-8949
Phone: (608) 266-2776
Fax: (608) 267-1030
Email additional questions to DORBusinessTax@wisconsin.gov

October 24, 2017