1. Which payment options are available to be processed through the Wisconsin Department of Revenue's third-party payment processor?
2. Are there fees associated with credit card payments or other payment methods?
3. How do I pay by credit card, Apple Pay, PayPal, or CheckFreePay?
4. Is this a private and secure payment option?
5. Where do I get more information about the Wisconsin Department of Revenue's payment processor?

1. Which payment options are available to be processed through the Wisconsin Department of Revenue's third-party payment processor?

   The Wisconsin Department of Revenue's third-party payment processor accepts payments by credit card, Apple Pay, PayPal, and CheckFreePay.

   The following credit cards are accepted:

   • American Express
   • Discover
   • Mastercard
   • Visa
2. Are there fees associated with credit card payments or other payment methods?

   Yes. There is a $1.00 transaction fee for all payments made via our third-party vendor, plus the following:

   • A 2.25% processing fee for all credit card, Apple Pay, and PayPal transactions.
   • A $3.00 processing fee for CheckFreePay payments. This fee is charged at the CheckFreePay location and does not appear on the Transaction Detail screen.

   These fees cover the costs of processing these transactions, and the Wisconsin Department of Revenue does not keep any portion of them.

   Pay by direct debit from your bank account to avoid processing fees. View payment options and instructions for each account type at revenue.wi.gov/pay.

3. How do I pay by credit card, Apple Pay, PayPal, or CheckFreePay?

   Begin your payment using Quick Pay or by logging in to My Tax Account, and you will be redirected to the Department of Revenue's third-party payment processor at the appropriate step.

   For CheckFreePay, choose "Voucher" in the "Payment Type" dropdown on the screen with "Transaction Detail" at the top . You will receive a confirmation email with an order ID. Your order ID is needed to submit your payment at a CheckFreePay location and will expire after seven days. Go through the steps again to receive a new order ID if your ID expires.

   View payment options and instructions for each account type at revenue.wi.gov/pay.

4. Is this a private and secure payment option?

   Our payment processor follows generally accepted industry standards to safeguard your information, is compliant with Payment Card Industry Data Security Standards (PCI-DSS) Level 1, and fully compliant with federal, state, local and industry standards. Payment information is not shared with any other clients. For more information on privacy and security, review their privacy policy.

5. Where do I get more information about the Wisconsin Department of Revenue's payment processor?

   Visit their website at www.egov.com. If you need to contact our payment processor about a payment issue, you may call them at (608) 250-4606. Use the contact information at the bottom of this page for all other questions, including questions about your balance.

Applicable Laws and Rules

This document provides statements or interpretations of the following laws and regulations enacted as of November 12, 2024: secs. 71.01, 71.80, 73.03, 77.76, 77.982, 77.991, 77.9941, 77.9951, 77.9964, 78.005, 78.39, 78.55, 139.01, 139.30 and 139.75, Wis. Stats.

Laws enacted and in effect after this date, new administrative rules, and court decisions may change the interpretations in this document. Guidance issued prior to this date, that is contrary to the information in this document is superseded by this document, according to sec. 73.16(2)(a), Wis. Stats.

The department welcomes your input on our guidance. Submit comments on this guidance document.

Guidance Document Number: 100066

November 12, 2024