Each user must create a unique username and password during the registration process.

• The username must be between 5-20 characters and begin with an alphanumeric character
• The password must a minimum of 8 characters and must contain a combination of letters and numbers
• Passwords must contain both uppercase and lowercase letters
• Passwords must contain at least one special character
• Passwords are case sensitive and cannot contain your username​

If you are a current user and have forgotten your username, select Forgot username or password on the login page. On the next page, select Forgot your username? You must enter your profile email address to retrieve your username.

Your username will be sent to your profile email address. If you no longer have access to the email address in your profile, contact My Tax Account help line at (608) 261-5338.​

If you are a current user and have forgotten your password, select Forgot username or password? on the login page. You must enter your username and your profile email to reset a password.

You still need a WAMS ID to use the following Department of Revenue applications:

• Real Estate Transfer - Assessor and Government Office Access
• Secure File Transfer Protocol for Tax Refund Intercept Program (TRIP) debtor files

Changes made to your My Tax Account username and password will not affect your WAMS ID and password. You will continue to access other state of Wisconsin applications with your WAMS ID.

WAMS is administered by the Wisconsin Department of Administration (DOA). Your WAMS ID can be used with applications at the following State of Wisconsin agencies:

• Department of Transportation
• Department of Health and Family Services
• Department of Natural Resources
• Department of Public Instruction
• Department of Workforce Development​

The security of your data is of utmost importance to us. There are multiple layers of security within My Tax Account to protect your data. You can maintain this security by doing the following:

• Do not provide your username or password to anyone else
  
• Change your password regularly
• ​After completing your transactions, always log off and close your web browser
  


• Two-step Authentication
  The Department of Revenue continues its efforts to enhance security by further protecting taxpayer data. Each user is required to enter a department-issued security code when logging in to My Tax Account.
  • Users will be prompted electronically to provide a security code email and/or cell phone number for code delivery at first log in.
  • DOR will send the security code immediately via email or text (based on the users' choice) for entry into My Tax Account.


• Security Code
  A user can choose the box on the login page labeled "Trust this device" to avoid receiving a security code each time they log in. Exception, a new security code will be required each time if:
  • The user logs in with a computer that had never logged in to the account before
  • The user switched browsers, or the cookies were deleted
  • A security code is only good once. The previous becomes invalid as soon as it is used or when another is requested.


• ​ What you should know
  Security contact email and/or cell phone may be different from the profile information and is used for security purposes only
  • Your security contact email can be used for multiple My Tax Accounts
  • If your cellular carrier is not listed, select email option
  • Standard message and data rates may apply if text message is chosen​

If you have e​xceeded your log in attempts, the person that the My Tax Account username is registered to must call My Tax Account help line at (608) 261-5338 or the appropriate district office to unlock their username. Due to security protocol, the username will not unlock automatically. The account holder must call us to for assistance unlocking their username.

You must use your own unique username that you created when you registered for My Tax Account. You can't use the username of another individual, including co-workers or clients.

After logging in with your username and password, you may be prompted to request a security code by text or email. You entered this information in your profile when you first logged in to My Tax Account. Please allow a couple minutes for the text or email to arrive.

Once you receive the six-character code, enter it into the Security Code field. A security code is only good once.

Tips if you are having problems:

• If you've used an incorrect username or password, use the Forgot username or password? link on the login page.
• If you haven't logged in for a while, you may see your profile information screen and be asked to update your profile.
• If you haven't received a code by email, be sure to check your junk or spam folder. You may also need to check your server or computer security settings and add ​DOR-DO-NOT-REPLY@wisconsin.gov as a trusted email address.
• If you still haven't received your code, contact the MTA help line (608) 261-5338 or the appropriate district office.

Before you log in the next time, check Trust this device to avoid requesting a security code each time you log in. However, if you log in for the first time with another browser or computer, or your browser cookies were deleted, you will be prompted to request a new security code.​

Step 1 Errors

• Username/Password Errors
  Make sure your username and password are unique.​
  
  • Your username must be between 5-20 characters and begin with alphanumeric character
  • Passwords cannot be reused
  • Minimum 8 characters
  • Passwords must contain both letters and numbers
  • Passwords must contain both uppercase and lowercase letters
  • Passwords must contain at least one special character


• ​​​Pro​file Email Address Already in Use?​​
  If your profile email address is already in use, you should stop the registration process and complete Account Recovery, which is available by selecting Forgot username or password? on the My Tax Account login page. This will provide you access to your original account information.
  
  If you are unable to complete Account Recovery, please contact My Tax Account help line at (608) 261-5338 or complete your registration with an alternative email address.
  
  Note: If you need to access multiple businesses, you may log in to My Tax Account and request third-party access to the additional businesses. This will allow you to use one username and profile email address for multiple businesses. Alternatively, you can create a username for each business, but each username must have a unique profile email address. ​
  

Step 2 Errors

• ​ Business Owners and Employees​
  Enter the requested business information as it appears on your legal documents and as it is listed with DOR.


• Third Party Preparers​
  You should enter your accounting firm's information. If you are an independent accountant, enter your personal information. If you are not registered with the Department of Revenue (DOR), please contact us for assistance with registration.


• ​ Foreign Zip Codes
  If you have a foreign address, please enter "00000" as your zip code.

Step 3 Errors

Select No if you are one of the following:

• An individual registering your Collection Amount
• A Third-Party Preparer
• A state agency or local government registering for SDC or TRIP
• Registering to make Real Estate Transfer fee payments
• Setting up a Wage Attachment Account

Step 4 Errors

Note: In Step 4: Adding Access to an Account, you must enter a Total value from prior return.

• Total value from prior return
  If you have a filing history for the tax account type you've selected, you must enter an amount. The amount should be from the most recently filed return for the return type selected.
  • Manufacturing Real Estate returns – PARID and the value from most recent Schedule YR, Column 5, Total field
    


• Letter ID Error
  If you do not have a filing history for the tax account type you've selected, you must enter a Letter ID from your greeting letter. The Letter ID is located above the barcode on the received notice and starts with letter "L."


• ​ No Authorization Code Email or Password Reset Link
  Some internet service providers and spam filters may stop delivery of your confirmation email. Please verify that your email security settings did not block your confirmation email by checking your account's Junk Mail. Add DOR-DO-NOT-REPLY@wisconsin.gov to your email whitelist to prevent security codes going to your junk folder.
  
  As an alternative, you can select Forgot username or password? and complete the steps to receive a new link to reset your password.
  
  If you are unable to recover your authorization code email or password reset link, please contact My Tax Account help line at (608) 261-5338.​

• Vi​ewing/printing issues
  When viewing the documents in Mail or the Printable Versions of returns and reports, a PDF file will be created in a separate window. Try the steps below to fix the most common viewing and printing issues:
  • Check that Adobe Acrobat Reader is installed on your computer. If not, download Acrobat Reader now.
  • Your Adobe Reader program may already be open in another tab or minimized on the bottom of your screen. If so, select the minimized Adobe document.
  • Temporarily disable your web browser's pop-up blocker settings. Hold down the CTRL key while selecting on the document. Keep holding the CTRL key until the window pops up and the PDF file fills in.
  • Alternatively, you can also completely disable your pop-up blocker settings. In your browser, select Tools (located towards the top left or top right of most browsers), then select Pop-Up Blocker and select Turn off Pop-Up Blocker.


• Logged Out
  If you are inactive for 15 minutes while working in My Tax Account, you will be logged out. Any unsaved information will be lost.


• Attachment Issues
  If you are experiencing problems attaching a file, please make sure your file complies with the following specifications:
  • Attachments can be no larger than 30MB. This would include multiple or a single attachment sized 30MB.
  • A PDF attachment is preferable since this is a compressed format
  • The following formats are acceptable for attachment: PDF, TIF, JPG, JPEG, BMP, XLS, DOC, TXT, and ZIP (only for a few applications)


• Small Font Size
  To enlarge the font in My Tax Account:
  • Hold down the CTRL key and scroll up with your mouse, or
  • Use your browser to adjust the text size


• Filing Issues
  To verify that you have submitted a return or payment, select the More... tab on the homepage and the Search Submissions in the lower left. If you have access to multiple businesses, first select a business. All the return or payment submissions that have been submitted are shown here, including pending, processed, and deleted.
  
  On the account summary page, select a tax account and you may also check the status next to the filing period:
  • Outstanding: All unfiled filing periods are outstanding. If it is appropriate for you to file, complete and submit the return.
  • Overdue: File the return as soon as possible.
  • Not Filed: This return has been saved and not yet submitted. Select View Submission and then Continue Editing. You will be prompted to go through the return to update any required fields and submit the return.
  • Processed: The return has been received and processed by DOR.


• Filing Periods that Require Attention
  On your account summary page, look in the Action Center tab on the far right for messages about filing periods that need action. If you have access to multiple businesses, first select a business to view the Action Center.


• Payment Source Issues
  Note: DOR will not be able to accept an electronic payment from a financial institution outside of the United States. You will need to make other arrangements in order to submit your payment.​
  

• Business Tax Accounts Not Listed?
  If you are logged in to My Tax Account and you do not have access to a list of your accounts on your homepage, you will need to add those accounts. Select Manage My Profile from the homepage, then select More... and then select Add Access to an Account and select Business Accounts. Enter the required information and submit. The tax accounts will be immediately listed on your homepage.
  
  If you are a third-party preparer and you do not have access to your clients' accounts, select Manage My Profile from the homepage, then select More... and then select Add Access to a Third-Party Account. You will have to insert the required information and the accounts will be immediately listed on your homepage.


• Manage Usernames
  The user with the 'Master' access level can manage the access of all other users and approve third party access requests.
  
  Select Manage My Profile, select More... and then Manage Other Users Access. You may change the access for specific tax accounts.​

​
• Update Profile
  To update your profile information or authentication information:
  1. Select Manage My Profile from your homepage
  2. Select the link below each option to edit


• Change Password
  1. Select Manage My Profile and select Change Password
  2. Enter your current password and your new password twice
  3. Select OK


• Update Business Name
  To update the "doing business as" (DBA) name:
  1. Select the More... tab (If you have access to multiple businesses, select the business first)
  2. At the bottom of the screen, select Manage Names and Addresses
  3. Select Add
  4. Enter the DBA, select Next and Submit
  ​