My Case Manager is an application that allows you to see current information about your audit or case. It is part of
My Tax Account, the Wisconsin Department of Revenue's (DOR) free online tax system. SeePublication 701, My Case Manager User Guide for more information.
You can see the following information about your audit or case in My Case Manager:
The audit or case stage is the current stage of the audit or case. An audit or case can only have one stage at a time. Audit and case stages include:
The Messages tab is the primary location of MCM Secure Messaging. MCM Secure Messaging is a secure platform for sending and receiving confidential taxpayer information. This easy-to-use system allows records and other information to be sent directly to a department contact and avoids the security risks and size limitations of traditional email.
Note: The MCM Secure Messaging feature is only available for registered My Tax Account users.
The Requests tab shows all the information requests made during the audit or case and whether each request has been satisfied. The status of a request does not necessarily affect the stage of the audit or case.
The History tab shows the stage, including:
My Case Manager is available for all audit and most case types.
Some letters and notices are available for registered My Tax Account users, but not through My Case Manager. Contact your department contact for copies of letters and notices.
You can access My Case Manager by logging into My Tax Account. See Publication 701, My Case Manager User Guide for information about navigation and features of My Case Manager.
If you are not registered for My Tax Account yet, see Using My Tax Account – Business Users guide and My Tax Account Registration video for assistance.
If you are not able to register for My Tax Account, you can use the unregistered version of My Case Manager. See Publication 701, My Case Manager User Guide for information about how to use this version.
Yes. Your representative can have access to your information. To get access:
MS 5-77WISCONSIN DEPARTMENT OF REVENUE Customer Service Bureau PO Box 8949 Madison, WI 53708-8949 Phone: (608) 261-5338 Fax: (608) 267-1030 Email additional questions to
November 17, 2020