New My Tax Account Payment Plan Options

​​The Wisconsin Department of Revenue (DOR) has updated the My Tax Account (MTA) Payment Plan Options to provide expanded options and greater efficiency for taxpayers who wish to set up a payment plan for existing tax debt. The prior MTA payment plan requested limited information, and often required additional follow-up with the taxpayer. In the new MTA payment plan request, a customer provides all required information to DOR immediately so that follow up is minimal.

In summary, the new MTA Payment Plan Option process . . .

  • improves DOR's response time for the taxpayer;
  • allows existing and future payment plan customers to request changes to their payment plans and respond to notices within MTA; and
  • clarifies plan details so that taxpayers understand their responsibility for maintaining the payment plan.

DOR continues to provide self-service options to taxpayers. The changes to the MTA payment plan reflect this focus on customer service.

January 28, 2016