How do I become an approved Responsible Beverage Server (RBS) Training Course provider in Wisconsin?
The Wisconsin Department of Revenue: Alcohol and Tobacco Enforcement Unit (ATEU) handles the approval process for course providers. Interested course providers should contact the ATEU to express their interest. The best way to contact the ATEU is via e-mail:
All courses must also have a tobacco, cigarette, and nicotine seller component that is approved by the Wisconsin Department of Health Services (DHS).
How do I get the tobacco and cigarette seller portion of my course approved?
The Wisconsin Department of Health Services (DHS) must approve the tobacco seller-related content for the course. Nancy Michaud is the current coordinator at DHS.
Youth Access Programs Coordinator, Tobacco Prevention & Control Program
Phone: (608) 266-0181
How do I create content for the course?
All course content must be original, with the exception that course creators are encouraged to extensively quote and paraphrase from
Publication 302, Wisconsin statutes and administrative rules, or other guidance documents posted on DOR's website. Approved online courses serve as interactive instruction; not passive study guides that merely quote Publication 302 or chapters of statutes. Courses must have an instructional narrative throughout and must contain mandatory interactive components at multiple points.
Course providers may not copy, paraphrase, or reproduce content from another course or from any other third-party without express approval from the owner of the content. If using materials hosted on or produced by a third-party platform, the course provider is accountable for the content and continuous availability.
Finally, the use of any statistics or factual claims must be accompanied by citation to a reputable source (scholarly journal, government agency report, or similar verifiable source).
The tobacco seller course content may use either the Wisconsin Department of Health Services (DHS) curriculum and test at
WITobaccoCheck.org (recommended) or create original course content that meets DHS approval.
Tobacco seller courses using
WITobaccoCheck.org must contact DHS to set up a unique link to and from the site.
Course providers creating original tobacco content are encouraged to use study guides from
What are the course expectations?
All RBS courses are required to have content that covers the responsibilities of sellers of alcohol beverages and tobacco-related products.
The Wisconsin Department of Health Services (DHS) must approve the tobacco seller-related content of the course. The Wisconsin Department of Revenue will not approve any course without DHS's approval of the tobacco seller-related content.
Approved courses must contain most of the content found in
Information for Wisconsin Alcohol Beverage and Tobacco Retailers. Approved courses will also review all key points of
Chapter 125 and the enforcement portions of
Chapter 139 of Wisconsin Statutes. Wisconsin Administrative Code
8 may also provide relevant content.
Courses should also have curriculum covering the importance of responsible alcohol beverage service, the effects of alcohol beverages on the body, levels of intoxication, and techniques for controlling consumption and preventing intoxication.
Courses must have a direct link and specific reference to the Verifying Identification and Age section found on pages 12-13 of
Courses should discuss business practices expected of retailers of alcohol beverages, including the requirement to hold a Wisconsin seller's permit and registration with the federal
Alcohol and Tobacco Tax and Trade Bureau.
Once the course is approved, there must be a direct link to the approved course, not a parent company with several states and course versions to choose from. DOR will post the direct link on its
website under the approved "online instruction providers" heading.
What are the requirements for a course's certificate of completion?
All courses must provide a certificate of completion to students that complete the course and earn at least 80% on the course's comprehensive exam. The certificate of completion must have the name of the approved provider, not the parent company or any other name.
The certificate must have the following text included: "This certificate represents the successful completion of an approved Wisconsin Department of Revenue Responsible Beverage Server Course in compliance with secs.
134.66(2m), Wis. Stats."
Students present the certificate of completion to their municipal clerks when applying for an Operator's License. Clerks look for the approved provider's name and the statutory references above before determining if a certificate of completion is valid.
What are the exam expectations?
Exams must be comprehensive of the course material, including questions that specifically relate to Wisconsin statutes. If the course uses the
WITobaccoCheck.org exam to complete the required tobacco seller-related portion, the final exam does not need to include questions related to the tobacco seller-related content.
The passing threshold for the exam must be at least 80%.
The exam must provide students the opportunity to re-take the test if they did not pass on their first attempt.
After the completion of the exam, whether passing or failing, a student's incorrect responses must be displayed as well as information that provides students the correct response. The goal is for all students to master all concepts of the course, which is why specific exam feedback is necessary. Course creators may accomplish this in a variety of ways and should contact DOR while designing their course to ensure the exam meets these requirements.
Won't revealing the correct answers to incorrect responses compromise exam integrity?
The purpose of the course is for each student to master all parts of the course curriculum, whether they initially pass the exam or not. Discovering concepts that the student has not mastered and learning that information is a critical component. Exam providers may choose the method by which they relay the correct information to students to minimize the risk of compromising exam integrity. DOR can provide feedback and suggestions for how to strengthen exam integrity while meeting this requirement.
Does the comprehensive exam require tobacco seller-related questions?
It depends. If the course is using the Department of Health Services (DHS)
WITobaccoCheck.org content and related exam, the final exam does not need to also contain tobacco seller-related questions. However, if a course provider creates original content approved by DHS, then the final exam must contain tobacco seller-related questions. You must provide the questions to DHS for review with the related course content.
Does the exam need to be difficult?
Any student that earnestly participates in the online instruction and comprehends the course material should be able to pass the exam.
Exam questions must be rigorous enough that they are not subject to easy guessing.
Quality exam questions test students on comprehension of course materials and the application of the law and responsible beverage service. Courses may not use final exam questions that rely on memorization of minor course features, trivia (e.g. memorization of statistics), or non-course material. Questions that are difficult because of unnecessarily tricky wording are also prohibited.
DOR reviews each individual final exam question and the exam as a whole to ensure that it is comprehensive, fair, and appropriately rigorous.
Is there a mandatory time limit for the course?
Approved courses tend to take about 4 hours or longer to complete. That amount of time can vary depending upon the course structure and how the course displays information. It would be difficult to include all the required course components in less than four hours.
Who reviews the course at DOR?
The Wisconsin Department of Revenue: Alcohol and Enforcement Unit provides the ultimate approval for Responsible Beverage Server Training courses. Other DOR employees may work with you on the course prior to final submission and approval.
How do we contact DOR if we have questions?
The Alcohol and Tobacco Enforcement Unit is available by e-mail or mail at the following:
Mail: Wisconsin Department of Revenue
Alcohol & Tobacco Enforcement
P.O. Box 8933
Madison, WI 53708-8933
How long does the approval process take?
Course review takes a significant amount of time, at least a month, once a course has been submitted to DOR. It can take longer depending upon how many courses are currently under review or re-approval.
Once DOR reviews the course, we will provide a detailed analysis of the course, including required content revisions. This is usually the first of several rounds of feedback to get the course content approved. DOR will continue to work with a prospective course creator until the course gains approval, unless the course provider is unable to satisfactorily work toward approval.
Ensuring that the course undergoes careful proofreading and revisions on your end prior to each round of review significantly expedites the process.
The entire process takes at least six months once the course is submitted to DOR for initial review.
The tobacco seller course approval is a separate process conducted by the Wisconsin Department of Health Services (DHS). If the course utilizes a unique link to
WITobaccoCheck.org, approval may take 1-2 weeks and will not require re-approval. The approval process for courses with original tobacco seller content may take at least three months.
How long are RBS course approvals valid?
DOR continuously reviews both new and previously approved courses to ensure that the content is up-to-date and reflects current statutes. DOR staff will reach out to approved course providers either after significant law changes or on a routine schedule to review courses to ensure they continuously meet DOR standards.
Course creators that fail to update their courses to reflect changes in Wisconsin statutes or do not make required revisions identified by the Department of Revenue or the Department of Health Services risk revocation of their course approval.
What does DOR look for when reviewing the course?
The primary concern of DOR's review is that the content includes all required components and the exam meets DOR's requirements discussed on this page. We also review the course and exam for functionality. Finally, DOR reviews the course's internal controls, which act to minimize the risk of a student cheating on the final exam or skipping required instruction. Internal control review also checks that the course provider maintains proper scoring and recordkeeping of a student's participation.
All information must be current, correct, and easy to understand. All statistical information must include a citation to a reputable source.
Similarly, the course should be free of any spelling errors, significant grammar problems, or general proofreading issues.
While DOR does not generally comment on the course's presentation style, DOR may require changes if there are significant problems with the audio track (if included) or visual display.
Is there a fee to become an approved course?