Manufacturing M-Forms - Troubleshooting

  1. Why am I getting an "Authentication error" when trying to log into the system?

  2. On the "Authorized Accounts" page, one of my accounts has a "gold padlock" after the State Id # and I can't open that account. What does this mean?

  3. I "locked" one of my accounts by mistake. How can I unlock it?

  4. On the "Authorized Accounts" page there is an account with a "red symbol" (red circle with a line through) after the State Id #. What does this mean?

  5. The system won't let me submit the M-form form. What's wrong?

  6. Why can't I download a form?


  1. Why am I getting an "Authentication error" when trying to log into the system?

    • In most cases, this error is from saving the Web Access Management System (WAMS) login page as a "favorite" (shortcut) in your browser

    • If you prefer logging in with a "favorite," use the Electronic filing (e-filing) Manufacturing M-Forms page as your "favorite"

  2. On the "Authorized Accounts" page, one of my accounts has a "gold padlock" after the State Id # and I can't open that account. What does this mean?

    The "gold padlock" indicates the account is "locked" because of one of the following reasons:

    • An Authorized User was in the account, but exited the system without returning to the "Authorized Accounts" page. Users must exit the system by clicking on "Quit" from the "Authorized Accounts" page.

    • An Authorized User accessed the system in multiple windows. Use only one window per session

  3. I locked one of my manufacturing accounts by mistake, how do I unlock it?

    Complete these steps to unlock an account:

    1. On the "Authorized Accounts" page, click the State Id # (blue underlined) with the 'gold padlock'

    2. Select "Continue" on the "Locked Account" page

  4. On the "Authorized Accounts" page there is an account with a "red symbol" (red circle with a line through) after the State Id #. What does this mean?

    Wisconsin Department of Revenue (DOR) deactivated the account because it is no longer used in support of a manufacturing process. You are no longer required to file an M-form for this account. If you feel DOR made an error in deactivating the account, contact the Manufacturing & Utility Bureau District Office in your area.

  5. The system won't let me file the M-form. What's wrong?

    There are various reasons this could happen, including:

    • There is an error on one of the schedules

      • To fix: Go to the last page of the form and double click on the error messages in the "Error Messages" box

      • A red box (with "X") on a schedule, indicates an error. Click this box to display the error message

      • Make the necessary corrections and the red box should disappear

    • You didn't check "Yes" to the truth statement

      • To fix: verify that you completed the Signature Statement section. You must select "Yes" indicating that you agree with the statement.

  6. Why can't I download a form?

    To file M-Forms online, your internet browser should:

    • Be Internet Explorer 8.0, Firefox 4.0, Safari 5.0, Chrome 11.0, Opera 11.0, or higher

    • Support Secure Sockets Layer 128 bit encryption

    • Support and have cookies and JavaScript turned on

    • Enable the Adobe Reader plugin

For more information, contact the DOR Manufacturing & Utility Bureau District Office in your area.

November 24, 2017