Electronic Filing

Paying Your Taxes or Receiving Your Refund

  1. Can I use direct deposit?
  2. If I electronically file my income tax return, how long will it take to get my refund?
  3. If I filed electronically but did not receive my refund as quickly as I expected to, what might be the cause of the delay?
  4. How do I find out about my refund?
  5. If I electronically file my return early and I owe taxes, when do I have to pay?
  6. If I electronically file my tax return on the due date and I owe taxes, when is the payment due?
  7. Can I pay my taxes by credit card?
  8. Can I use direct debit to pay my income taxes?
  9. Can I use electronic funds transfer to pay my taxes?
  10. If I have a balance due on my electronically filed return, where do I send the payment?

  1. Can I use direct deposit?

    Yes. If you electronically file using Wisconsin e-file, a tax professional or an online software product, you may have your refund direct deposited. If your refund is delayed for any of the reasons listed in the answer to Question 3, direct deposit is still possible.

    Once you have submitted your return requesting direct deposit, this cannot be changed. If your financial institution rejects the direct deposit, the department will mail a paper check to the address on your tax return.

  2. If I electronically file my income tax return, how long will it take to get my refund?

    If you select the direct deposit option, you will receive your refund faster than if you choose to receive a paper check. However, it can take up to 12 weeks to process an income tax return.

  3. If I filed electronically but did not receive my refund as quickly as I expected to, what might be the cause of the delay?

    Certain conditions will delay refunds and may change refund amounts. This happens with refunds from electronically filed returns as well as refunds from paper returns. Some possible reasons for refund delays:

    • The proper homestead credit attachments were not timely received.
    • The taxpayer or spouse owes delinquent Wisconsin taxes. *
    • The taxpayer or spouse owes a debt to another Wisconsin state agency. *
    • The taxpayer or spouse owes a debt to counties or municipalities in Wisconsin. *
    • The taxpayer or spouse owes a debt to the Internal Revenue Service. *
    • The estimated tax payments claimed on the return do not match the estimated tax payments recorded on the Department of Revenue estimated tax file. Verify your estimated tax payment amount before electronically filing your return.
    • The refund or balance due amount is changed when the electronic return is processed.
    • The return acknowledgment contained one or more error codes.
    • The return must be reviewed before the refund can be issued. Returns with earned income credit or homestead credit may be reviewed.
    • The taxpayer must complete an identity verification request made by the Department of Revenue.

    * To avoid delays, clear your debts before electronically filing your return.

  4. How do I find out about my refund?
  5. You can check your refund:

    You will need your social security number and the amount of your refund.

  6. If I electronically file my return early and I owe taxes, when do I have to pay?

    You can e-file and pay the amount owed at the same time as you file or you can pay later; but, full payment must be made on or before April 18 to avoid interest and/or penalties. You can:

    • Post-date your payment through direct debit/withdrawal or Pay Online up to April 18
    • Pay by credit card on or before April 18 (your credit card will be charged immediately)
    • Pay by check or money order on or before April 18. Include a complete Form EPV with your payment (make sure the name(s), social security number(s), and amount due matches the information on the income tax return you filed).

    If you e-file after April 18, you must make payment on the same day as you file.

  7. If I electronically file my tax return on the due date and I owe taxes, when is the payment due?

    You must make your payment on the due date, April 18. You can pay by:

    • Direct debit/withdrawal or Pay Online
    • Credit card
    • Check or money order. Include a complete Form EPV with your payment (make sure the name(s), social security number(s), and amount due matches the information on the income tax return you filed). Payment must be postmarked on the due date.
  8. Can I pay my income taxes by credit card?

    Yes. The Wisconsin Department of Revenue does allow taxpayers to pay state income taxes by credit card. For more information, see Credit Card Payments.

  9. Can I use direct debit to pay my income taxes?

    Yes. The Department of Revenue does allow taxpayers to pay state income taxes by direct debit if you file electronically. For more information, see Direct Debit Withdrawals.

  10. Can I use electronic funds transfer to pay my taxes?

    Yes. You can pay most taxes through the electronic funds transfer method. See Electronic Payments - Income, Corporation and Other Taxes for more information. Individuals and fiduciaries will use the department's Pay Online system. All businesses will use My Tax Account, where you will need a Wisconsin User ID and password to access the system.

  11. If I have a balance due on my electronically filed return, where do I send the payment?

    The easiest way to pay your amount owed is to use direct withdrawal/debit or Pay Online.

    If you want to pay by check or money order, you must complete a Form EPV and mail to the address listed on that form. Your software should provide you with a completed Form EPV.

FOR MORE INFORMATION PLEASE CONTACT:

WISCONSIN DEPARTMENT OF REVENUE
Electronic Filing Unit
PO Box 8949
Madison, WI 53708-8949
Income Tax Customer Service Phone: (608) 266-2486
Business Tax Customer Service Phone: (608) 266-2776
Customer Service Fax: (608) 267-1030
Email additional questions to DORElectronicFiling@revenue.wi.gov

December 23, 2015