Help and Error Messages

  1. What type of software is required to use Wisconsin e-file?

  2. I cannot download/install Adobe Reader DC. What should I do?

  3. I know I have downloaded and installed the latest version of Adobe Reader DC, but I keep getting an error message. What should I do?

  4. What should I do when my bank routing information won't verify or I try to submit my return and I get a message "Error-Your return submission was not successful."?

  5. What do the question mark, X mark,exclamation point symbols mean within Wisconsin e-file and how do they work?

  6. Why do I get a Security Warning when I open my return for the first time or try to submit the return?


FOR MORE INFORMATION PLEASE CONTACT:

WISCONSIN DEPARTMENT OF REVENUE
Electronic Filing Unit
PO Box 8949
Madison, WI 53708-8949
Income Tax Customer Service Phone: (608) 266-2486
Business Tax Customer Service Phone: (608) 266-2776
Customer Service Fax: (608) 267-1030
Email additional questions to DORElectronicFiling@wisconsin.gov

December 27, 2017