Help and Error Messages

  1. ​​​​ What type of software is required to use Wisconsin e-file?

  2. I cannot download/install Adobe Reader. What should I do?

  3. I know I have downloaded and installed the latest version of Adobe Reader, but I keep getting an error message. What should I do?

  4. What should I do when my bank routing information won't verify or I try to submit my return and I get a message "Error-Your return submission was not successful."?

  5. What do the question mark, X mark,exclamation point symbols mean within Wisconsin e-file and how do they work?

  6. Why do I get a Security Warning when I open my return for the first time or try to submit the return?


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​​​Contact Us​

Wisconsin Department of Revenue​
Customer Service Bureau
PO Box 8949
Madison, WI 53708-8949
Phone: (608) 266-2486
Fax: (608) 267-1030
Email:DORElectronicFiling@wisconsin.gov

November 18, 2021​