My Tax Account - Two-step Authentication User Advice

The Department of Revenue (DOR) started using Two-step Authentication for My Tax Account (MTA) in early July. MTA users are prompted electronically to provide an email address and/or cell phone number (if text is chosen) to receive a security code for future logins. The next time a user logs into MTA, the user will receive a security code immediately via email or text (based on user choice) to allow entry.

Advice for MTA Users

Don’t wait until the last minute: Although you may have until the last day of a month to file your return, it may be beneficial to log into MTA ahead of time. If you have any difficulty with two-step authentication, you will have time to resolve issues before filing and paying taxes.

Security code emails: Internal servers and security settings of your business may delay or even prevent you from receiving security emails. If your business has such email filters, you will want to add as a trusted email address (Note: Do not send inquiries to this email address - as this email inbox is not monitored for responses and is used only for electronic delivery of security codes). Contact your computer support area or email provider for assistance.

Security code text messages: In addition to your email address, providing a cell phone number to receive your security code by text gives you an alternative option if your security email is being blocked.

Logging in after hours: The MTA helpline, (608) 266-2776, is open from 7:45 a.m. - 4:30 p.m. (CST), Monday-Friday. If you are having trouble logging into your account after hours, you will need to wait until the helpline is open to receive assistance.

Remember my computer: If you check the box on the login page labeled "Remember my computer," subsequent entry of a security code is not required. Exception: A new security code is required if:

  • You log in with a computer that had never logged into the account before
  • You switched browsers or the cookies were deleted

Two-step authentication is a security method used routinely by banks and credit card companies. As technology continues to advance, we continue to improve our security features to keep your confidential information safe. The contact information you provide for your security email or text is not used for any other purpose by DOR.

July 20, 2016