Limited Term Employment Positions
Applicants must be 18 years or older to apply.
Criminal background checks will be conducted prior to hire.
| Job Interest | Start Dates & Hours Available | Job Description/Other Requirements |
|---|---|---|
| Customer Service (Madison & Milwaukee) | November through
June
7:45 am - 4:45 pm |
Respond to routine telephone calls and e-mail inquires from taxpayers related to their Wisconsin Income Tax returns. Interpret information found on internal tax systems, in forms, and publications to accurately respond to customer inquiries. Ability to ask in-depth questions of the customer in order to determine how to respond to an inquiry of the customer or to refer the customer to another area due to the complexity or type of inquiry.
Knowledge, Skills and Abilities Required: Advanced knowledge of customer service techniques; experience with multi-line phone systems; excellent verbal and written communication skills; researching skills; self-motivated; and ability to work in a team atmosphere. Spanish and Hmong speaking applicants are encouraged to apply. A minimum of 4 hours per day will be required. |
| Data Entry/ Data Verification |
February through June
Day Shifts: Night Shifts: |
Function as a data entry or data verification operator. Data entry operators will enter data directly into a key-to-disk system using data capture processing applications software. Data will be keyed from a variety of tax documents. Some positions will re-verify originally keyed documents.
Data Verification Operators will interpret data fields from several types of tax forms, comparing images scanned from Optical Character Recognition software, and making appropriate corrections to data. Basically, this position is verifying and correcting data. Some entry may involve direct key entry of documents. Knowledge, Skills and Abilities Required: Accurate keyboarding skills of at least 45 words per minute or 6,000 keystrokes per hour; ability to work in a fast-paced environment; ability to sit for long periods of time; able to work independently; attention to detail; and good eye-hand coordination. Employees may be rotated between the two positions. Work Hour Requirement: A minimum of 4 hours of work per day-day shift; a minimum of 5 hours of work per day-night shift. |
| Mail Review & Scanning | Late
January through February 7:30 am - 4:00 pm |
Perform complex sorting of various tax documents and correspondence by opening envelopes, reassembling tax documents, screening documents for missing information, coding returns, and sorting documents based on written procedures. Other duties may include preparing documents for scanning by inserting separator sheets between tax returns; processing monies received; screening and processing other information; and handling miss-sent mail.
Knowledge, Skills and Abilities Required: Ability to follow detailed written and oral instructions; ability to perform repetitive tasks; attention to detail; problem-solving skills; and ability to sit for long periods of time. A minimum of 4-hours per day will be required. |
| Other Positions | Hours will Vary |
Laborer: Positions will perform manual and physical labor duties within areas of the Department. Duties may include picking up documents, separating, boxing, and delivering them. Some positions may require the ability to lift 30-40 lbs.
General Clerical: Some positions will screen various types of forms for missing information, completeness and may correct missing and inaccurate information. Some positions may perform research using computer programs, reviewing and analyzing information from printed lists, tax returns and other information. Other positions will update records. |
Parking and Transportation Information:
Limited-Term Employees at the Department of Revenue in Madison have several transportation options available to them.
- Parking is available for limited-term employees at the main work site. The cost is $14.48 per bi-weekly pay period for day shift employees and $3.18 per bi-weekly pay period for night shift employees. Daily parking is available for employees at a cost of $1.50 per day. Tickets are purchased at the work site and may be purchased in advance.
- The Department of Revenue will make reasonable accommodations for day shift limited-term employees with disabilities for parking at the main site.
- Madison Metro bus service is available to the Rimrock Road location. The bus stops are located in front of the Revenue State Office Building and across the street on Rusk Avenue.
For commuter information on mass transit, van pools, car pools, Park N Ride, and bicycle routes, contact Rideshare at 266-RIDE (7433); e-mail: rideshare@ci.madison.wi.us
For questions about the status of your limited-term employment application: Call 261-8996 or e-mail LTEINFO@revenue.wi.gov
The Wisconsin Department of Revenue is an Equal Opportunity Employer Functioning Under an Affirmative Action Plan
Last updated December 12, 2006