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Wisconsin Department of Revenue

 Navigation Assistance for My Tax Account (FAQs)

Home | Registration Quick Start | Registration FAQs | Navigation | Filing and Amending Returns | Making Payments | General Assistance

Many answers to your questions can be found in the responses to these Frequently Asked Questions. Please review this information before contacting the department by telephone or e-mail.

Troubleshooting
Login/Password Assistance by My Tax Account Users
Changing Account Information in My Tax Account
Adding Additional Account to My Tax Account Profile

Troubleshooting

Login/Password Assistance for My Tax Account Users

Changing Account Information in My Tax Account

Adding Additional Accounts to My Tax Account Profile

Troubleshooting

I received a message that my session had “timed out”.

For additional security purposes, your My Tax Account web browser session will time-out if there has been no activity on the My Tax Account screen for 30 minutes. You must log back into My Tax Account to return to your My Tax Account session.

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Is there a period of the day that the My Tax Account website is not available?

 My Tax Account is available 24 hours a day, 7 days a week, but may be unavailable during periods of routine maintenance, which are scheduled each Tuesday through Friday, business days, between 5:30 a.m. and 6 a.m. CST.

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I followed the steps to register but have not received an e-mail confirmation yet. Where is it?

A My Tax Account confirmation e-mail is sent after you complete your “Customer Access Request” registration to notify you that your customer profile account has been completed. You may log back into My Tax Account to access your business tax accounts immediately after your registration has been completed. Receipt of the confirmation e-mail is not required to log back into My Tax Account to access your account.

If you have a valid e-mail address associated with your My Tax Account profile, the confirmation will be sent to your e-mail. If you do not have a valid e-mail address listed, the confirmation will be mailed to the address of the taxpayer associated with your profile. Some ISP’s and spam filters have stopped e-mail from being delivered to the intended recipient. If you need additional assistance please contact the Department of Revenue via e-mail at: dormytaxaccounthelp@revenue.wi.gov or call (608) 266-2776.

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I received the message, “Warning: Web Page has expired.” What caused this?

Navigation in the My Tax Account website should be done using the on-screen navigation links (i.e., white and blue hyperlinks and gray buttons) provided by My Tax Account. Examples are the white Home link, blue My Profile link, and gray Log Off button.

We recommend that users do not use the Forward and Back buttons on their web browser’s toolbar. Using your Internet browser buttons (the “back” and “forward” prompts/arrows at the top of your computer screen) may cause unexpected results and/or loss of data.

Note: When users log out of My Tax Account they should always close the web browser to ensure that none of their personal data remains in their computer’s cache memory.

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Do I need to turn off my computer’s pop-up blocker feature?

There are some links within My Tax Account that will launch or pop-up a new window of information that may be blocked by your computer from displaying on to your screen. It is recommended that you either disable your computer’s pop-up blocker features or change your computer's pop-up blocker settings to allow pop-ups while navigating through the My Tax Account secure website.

You may refer to your browser's (i.e., Internet Explorer, Safari, Firefox) Internet Options or Preference settings to locate your pop-up blocker settings. You may also locate pop-up blocker features in additional toolbars that may be installed on your browser, such as Google and Yahoo. Some Internet users have more than one pop-up blocker feature installed that may need modification.

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Why can I not view my mail when I select a letter that I wish to print?

  1. There are some links within My Tax Account that will launch or pop-up a new window of information that may be blocked by your computer from displaying on to your screen to allow you to view and print the letter. It is recommended that you either disable your computer’s pop-up blocker features or change your computer’s pop-up blocker settings to allow pop-ups while navigating through the My Tax Account secure website.

    You may refer to your browser’s (i.e., Internet Explorer, Safari, Firefox) Internet Options or Preference settings to locate your pop-up blocker settings. You may also locate pop-up blocker features in additional toolbars that may be installed on your browser, such as Google and Yahoo. Some Internet users have more than one pop-up blocker feature installed that may need modification.

  2. Some My Tax Account users may encounter difficulty launching a new browser window to display their letter, if your PC is using the new Adobe Acrobat Reader 9.0 version. Acrobat Reader 9.0 users must place a checkmark in the “Display PDF in browser” setting located in your Adobe Reader 9.0 “Preferences” menu.

    Open Adobe Reader 9.0 => Click EDIT => Select PREFERENCES => Select the INTERNET option in the Preferences list => Check the “Display PDF in browser” setting under “Web Browser Options” on the top right side of the panel => Click OK.
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I have received the message, “Adobe Reader could not open ’A9R704.tmp...”. What does this mean?

When Viewing Mail, a new Adobe Acrobat Reader window opens to display the letter. If you click on your Internet browser’s Refresh button, while the letter is open and displayed in this Adobe window, the following message will appear:

“Adobe Reader could not open ‘A9R704.tmp’ because it is either not a supported file type or the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded).”

Even if this message is closed, the Print and Save buttons will be disabled. You will have to close the window and re-open the letter.

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Login/Password Assistance for MY TAX ACCOUNT Users

I am using my Z-Logon ID as my User ID, and it's telling me that I have an invalid username. How can this be if I used to login to the old SIP system with it?

Your Z-Logon ID cannot be used to access My Tax Account. Each My Tax Account user has a unique individual WAMS ID to access My Tax Account.

  1. Go to https://on.wisconsin.gov and click on “self registration.”
  2. Read the Wisconsin Web Access Management System User Acceptance Agreement and if you agree, click on “accept.”
  3. Fill out the user information. NOTE: You must have an accessible and unique e-mail address to complete the self-registration process.

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I cannot file my return or payment. My Tax Account does not accept my password. Why?

You must enter your WAMS password into the password field when you file the sales or withholding tax return and payment. The same password that was used to log on to the My Tax Account website.

After typing in your password, scroll down to the bottom of the screen and click on the “I Agree” button. Do not press the “ENTER” key on your keyboard after typing in your password. This “ENTER” key action will reject your password. Do not press any key except the “I Agree” button.

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I forgot my password. How do I get back into My Tax Account?

You may reset your password using the “Account Recovery” feature on the Wisconsin Web Access Management System (WAMS) website at: https://on.wisconsin.gov/WAMS/home.

From the My Tax Account Login screen, select the “Forgot Your Password?” hyperlink below the gray LOGIN button.

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I tried to reset my password. I get an error message, “SYSTEM ERROR 03030116 Unable to process your request.”

Your WAMS Logon ID and password registration was obtained through the Wisconsin Department of Administration (DOA). The WAMS ID registration is administered by DOA and is then used to access the Department of Revenue’s My Tax Account website.

Please contact the DOA Help Desk for support at: WAMS Help Wisconsin Support.

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I’m worried that my password has been compromised. What should I do?

  1. From the My Tax Account Login screen, select the “Forgot Your Password?” hyperlink below the gray LOGIN button.

  2. You can change your password at any time by logging in to your My Tax Account, clicking on the “My Profile” link to access your profile, and then clicking the “Change Password” link. You will be redirected to the Wisconsin Web Access Management System (WAMS) at: ACCOUNT RECOVERY.
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I have locked myself out of My Tax Account. How do I reset my access?

Your ID and password could be locked out, if you login unsuccessfully three or more times in one day. You may call 608-261-5338 to have your access to My Tax Account restored by entering your 15-digit business tax account number. This phone number is available 24 hours a day, 7 days a week.

Within 45-minutes, your access to My Tax Account will be restored and you may log back in.

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I received an “Information Alert – 403 Forbidden Status” error message when I attempt to login to My Tax Account. Why?

The WAMS ID registration is administered by the Wisconsin Department of Administration (DOA) and is then used to access the Department of Revenue’s (DOR) My Tax Account website.

The 403 Error is a WAMS server validation error that indicates that your WAMS ID and/or password is invalid. You will need to recover your WAMS ID and password using DOA’s Account Recovery application. To recover or verify if you have registered for a WAMS ID information you may enter your e-mail address and/or WAMS Logon ID into DOA's Account Recovery application which is available at: WAMS Account Recovery. Account Recovery is used to restore access to your account if you can not remember your password or your Wisconsin User ID. In order to recover your account, you will be required to answer your secret question that the recovery system will provide you. Their information will then be e-mailed to them immediately.

OR

You may not have yet activated your new WAMS ID. Once you had completed your WAMS Self Registration for a log on ID and password, DOA sent an e-mail to your e-mail address that includes a hyperlink to click on to direct you to a login page to activate your new WAMS ID. You may not have found this e-mail or did not follow the steps to activate your WAMS ID to be able to log in to the Department of Revenue’s My Tax Account website.

If you have a valid e-mail address associated with your WAMS ID, the confirmation will be sent to your e-mail address. If you do not have a valid e-mail address listed, the confirmation will not be delivered.

This most common reason that a user may not receive an e-mail is the users e-mail service’s Spam Control security. Some ISP’s and spam filters have stopped DOA’s e-mail from being delivered to the intended recipient. Please verify that your e-mail blocking security settings did not stop the confirmation e-mail as a spam e-mail.

If you cannot locate this e-mail or you encounter any difficulties in recovering your WAMS information, you may contact DOA’s Help Wisconsin Support via the completion of an e-mail form at: Help Wisconsin Support. A DOA support agent may also contact him by telephone.

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I have received the “504 Gateway Time-Out” error when I login to My Tax Account, what should I do?

Your WAMS Logon ID and password registration was through the Wisconsin Department of Administration (DOA). The State’s Web Access Management System (WAMS) allows authorized individuals to access State Internet applications using the same means of identification for all State Web applications, such as the Department of Revenue’s (DOR) new My Tax Account application. The WAMS ID registration is administered by DOA and is then used to access the DOR’s My Tax Account website.

When you log into our DOR’s My Tax Account website, My Tax Account verifies your WAMS Logon ID with the DOA WAMS computer server for validation to let you enter My Tax Account.

This 504 Gateway Time-Out error, indicates that the DOA WAMS server is temporarily not available for this validation process. This is a rare occurrence and is typically resolved in a short period of time. Please try to log in again later. The DOA Help Desk can be contacted for additional questions or support via e-mail at: https://on.wisconsin.gov/WAMS/FormattedEmail.

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I no longer want access to my accounts in My Tax Account , how do I cancel my access?

After logging into My Tax Account , select the “My Profile” link to access your profile, and then click on the “Cancel my Online Access” button. In the “My Profile” settings, you may also add or remove third-party preparer access to your tax accounts.

If you later decide that you want to access your accounts in My Tax Account again, you will need to contact the Department of Revenue via email at: dormytaxaccounthelp@revenue.wi.gov or call (608) 266-2776.

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Changing Account Information in MY TAX ACCOUNT

What type of updates or changes can I make to My Tax Account profile?

You can use My Tax Account to easily change your e-mail address and phone number. You can change your trade name or “doing business as” name, business mailing address, add or remove payment sources, change your password, and manage access to your tax accounts.

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The address on my account is incorrect. Can I use My Tax Account to change the address on my account?

Yes. You may request a mailing address change by using the Add/Edit hyperlinks next to the address listed on the Summary Page.

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My bank account information has changed or I'd like to use another payment source. How can I update this?

Yes. You may add or delete a payment source in your My Profile settings. To change and/or delete a payment source:

  1. Login to My Tax Account at: https://tap.revenue.wi.gov
  2. Select the MY PROFILE option on the top right of screen.
  3. Select your Payment Source name listed under the green Payment Sources bar below.
  4. Select either the CHANGE or DELETE button near the top of the page.

My Tax Account allows you to save or store multiple Payment Sources (bank account information) to choose from when you initiate payments for a return. You may make a payment from each checking account for the same return.

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Adding Additional Account to MY TAX ACCOUNT Profile

I have multiple tax accounts. Can I access all of my tax accounts in My Tax Account?

Once you have established a My Tax Account login ID you can add access to all the business accounts (i.e., Sales and Use, Local Exposition, Premier Resort, Rental Vehicle, and/or Withholding) associated with the same taxpayer to your My Tax Account profile. After logging in select the “Add Access to Account” link from the My Tax Account Customer home page. You will be required to verify the following information for the business tax type that you wish to request access to.

Each owner, officer, or designated employee that successfully requests access to one business tax account (i.e. Sales, Withholding, etc.) will automatically receive access to all business tax accounts for the business. The individual with the “Master” level authority for the business may then limit access to specific tax account types after receiving the My Tax Account Access Request e-mail.

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What is meant by “ID Type” on the Customer Access Request registration screen ?

Enter one of the following four ID types for your business; third party preparers will enter their accounting business ID information:

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What is meant by “Customer Last Name or Business Name” on the Customer Access Request registration screen?

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Will My Tax Account accept my foreign address zip code in the “Customer Zip Code” field on the Customer Access Request registration screen?

No, however, My Tax Account will allow you to enter “00000” in the “Customer Zip Code” field instead of your foreign address zip code just for this registration purpose.

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What is meant by “Total tax due from prior return” on the Customer Access Request registration screen?

Only one of these two fields, Authorization Amount and Letter ID (Identification Number), on the Account Summary registration page must be completed:

Enter the total (net) tax due from one of the three most recently filed returns or deposit reports for the tax type selected. Do not include penalty or interest. This should be from a return that is already on file with the Department.

This information is requested to verify that you have the authority to access an account for the privacy, confidentiality, and protection of the business tax records.

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What is meant by "Letter ID (Identification Number) " on the Account Summary registration screen?

Only one of these two fields, Authorization Amount and Letter ID (Identification Number), on the Account Summary registration page must be completed:

An individual may use the Letter Identification Number (LXXXXXXXXXX) listed on their registration greeting letter in their business tax account new registration packet, if you are a new registrant that has no return filing history with the Department of Revenue or you do not know the specified tax lines from your three most recently filed returns.

The Letter Identification Number (LXXXXXXXXXX) is listed in the upper right hand section, below the date, of the greeting letter that was sent to you when you first registered for a business account number (i.e., sales tax and withholding tax). “WINPAS-atL678” is the form number listed in the lower left corner of this letter.

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FOR MORE INFORMATION PLEASE CONTACT:

WISCONSIN DEPARTMENT OF REVENUE
Customer Service Bureau
Mail Stop 5-77
P.O. Box 8949
Madison, WI 53708-8949
Phone: (608) 261-5338
Fax: (608) 267-1030
E-Mail Additional Questions

Last updated June 15, 2009