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Wisconsin Department of Revenue

 General Assistance for My Tax Account (FAQs)

Home | Registration Quick Start | Registration FAQs | Navigation | Filing and Amending Returns | Making Payments | General Assistance

Many answers to your questions can be found in the responses to these Frequently Asked Questions. Please review this information before contacting the department by telephone or e-mail.

How can I register for My Tax Account?

To register for My Tax Account, you may utilize our Quick Start Registration. Quick Start Registration provides step-by-step My Tax Account registration procedures for the Access Request customer profile registration page. There are four registration path options: Sole Proprietor, Non-Sole Proprietor, Third Party Independent Sole Proprietor, and Third Party Firm. Answering the Quick Start questions will assist you in choosing which of the four registration options that you should use.

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How long will it take for my transactions to show as completed?

Depending on the transaction, it usually records in 3-4 days.

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What should I do if my Wisconsin Annual Reconciliation (WT7) shows as “Overdue” on My Tax Account, but I have filed a paper return and sent it to the Department of Revenue? Should I file another return through My Tax Account?

Due to the large volume of paper returns that are received at this time of year, please allow six to eight weeks for processing of the paper WT7. The department will update your account on My Tax Account as soon as we have completed processing the return. There is no need to file a duplicate WT7 at this time.

Please use the My Tax Account functionality to file your 2009 WT7 next year. This will allow your information to be updated in a more timely manner.

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I forgot my password can you help me?

You may reset your password using the “Account Recovery” feature on the Wisconsin Web Access Management System (WAMS) website at: https://on.wisconsin.gov/WAMS/home

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I feel my password information has been compromised and would like to change my password, could you help me?

You can change your password at any time by logging in to your account, clicking on the “My Profile” link to access your profile, and then clicking the “Change Password” link. You will be redirected to the Wisconsin Web Access Management System (WAMS) at: https://on.wisconsin.gov/WAMS/home.

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I have locked myself out of the system by typing in my password incorrectly too many times.

Your ID and password could be locked out, if you login unsuccessfully three or more times in one day. You may call (608) 261-5338 to have your access to My Tax Account restored by entering your 15-digit business tax account number. This phone number is available 24 hours a day, 7 days a week.

Within 45-minutes, your access to My Tax Account will be restored and you may log back in.

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My bank information has changed, how do I make the corrections?

You may add or delete a payment source in your My Profile settings. Click on Payment Sources.

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Do I need to mail a copy of my return that I filed on My Tax Account?

No. Do not mail paper copies of the business tax returns that were electronically filed on My Tax Account.

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Will I continue to receive paper returns if I use My Tax Account?

Business tax accounts that are registered to use My Tax Account will no longer receive paper sales tax returns in the mail.

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If I am having computer problems, can I file and pay my taxes with a paper form?

You may file a paper return. Blank and fill-in versions of returns are available in the forms section by business tax type on the Department of Revenue website at www.revenue.wi.gov.

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How can I request a filing extension?

You may request a 30-day filing extension on or before the due date of the original return for all business tax account types, except for the withholding tax Form WT-6. Note: No extension is allowed for the filing of Form WT-6 to report Wisconsin income tax withheld from employee wages.

Select “Request Extension to File” in the “Account Summary” panel. Enter the period and reason for the extension request. You will receive a denial message if you cannot request a filing extension in My Tax Account for the period requested. A letter will be mailed that can be viewed and printed in My Tax Account if your filing extension request is granted.

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If I am having technical difficulties with the website, whom do I contact and how do I contact them?

Please contact the Department of Revenue customer service for technical assistance via e-mail at: dormytaxaccounthelp@revenue.wi.gov or by calling (608) 266-2776.

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Are there any restrictions on when I must file my return for it to be viewed as timely?

All electronically filed returns must be filed by the return due date to avoid penalties and interest. An electronic payment must be initiated by 4 pm CST on the return due date.

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Due to computer problems my transactions did not go through making my return late. Can I request a penalty waiver online?

No. You must mail a request for an abatement of late filing fees and penalty in writing. Interest charges are not subject to appeal. You will be notified by mail of the determination of your appeal, which can be viewed and printed on My Tax Account.

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I got a bill from the Wisconsin Department of Revenue even though I have already made a payment. Why?

The bill was scheduled to go out before the payment was processed.

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I want to discontinue My Tax Account, how do I do this?

After logging into My Tax Account , select the “My Profile” link to access your profile, and then click on the “Cancel my Online Access” button. If you later decide that you want to access your accounts in My Tax Account again, you will need to contact the Department of Revenue via email at: dormytaxaccounthelp@revenue.wi.gov or call (608) 266-2776.

In the “My Profile” settings, you may also add or remove third preparer access to your tax accounts.

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Do I need to turn off my computer’s pop-up blocker feature?

There are some links within My Tax Account that will launch or pop-up a new window of information that may be blocked by your computer from displaying on to your screen. It is recommended that you either disable your computer’s pop-up blocker features or change your computer’s pop-up blocker settings to allow pop-ups while navigating through the My Tax Account secure website.

You may refer to your browser’s (i.e., Internet Explorer, Safari, Firefox) Internet Options or Preference settings to locate your pop-up blocker settings. You may also locate pop-up blocker features in additional toolbars that may be installed on your browser, such as Google and Yahoo. Some Internet users have more than one pop-up blocker feature installed that may need modification.

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Why can I not view my mail when I select a letter that I wish to print?

Some My Tax Account users may encounter difficulty launching a new browser window to display their letter, if their PC is using the new Adobe Acrobat Reader 9.0 version. Acrobat Reader 9.0 users must place a checkmark in the “Display PDF in browser” setting located in their Adobe Reader 9.0 “Preferences” menu.

Open Adobe Reader 9.0 => Click EDIT => Select PREFERENCES => Select the INTERNET option in the Preferences list => Check the “Display PDF in browser” setting under “Web Browser Options” on the top right side of the panel => Click OK.

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FOR MORE INFORMATION PLEASE CONTACT:

WISCONSIN DEPARTMENT OF REVENUE
Customer Service Bureau
Mail Stop 5-77
P.O. Box 8949
Madison, WI 53708-8949
Phone: (608) 261-5338
Fax: (608) 267-1030
E-Mail Additional Questions

Last updated March 20, 2009